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Capsule
When you get sick, it's not always about the medicine. It's also about how you get the medicine. At Capsule, we believe that's important too. Our health plan lets you type your script straight into a smart phone app, and have the medication delivered to your door, all for free
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DTCetc’s Take
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Capsule is a unique pharmacy that was founded with a new approach to healthcare in mind. It was established by a team of passionate professionals who wanted to create a more caring and personalized experience for patients. The pharmacy offers a wide range of general products, including prescription medications, over-the-counter drugs, and health supplements. Capsule stands out from other pharmacies by providing a unique service that allows patients to have their prescriptions delivered straight to their door, at the tap of a phone. With a focus on technology and innovation, Capsule is revolutionizing the pharmacy industry by creating a smarter, safer, and more personalized experience for all patients.
Capsule would be perfect for customers who value convenience, personal attention, and streamlined processes. Customers who are busy and do not want to wait in line at a pharmacy or deal with insurance companies would find Capsule appealing. These customers prioritize their time and want a pharmacy experience that is efficient and hassle-free. Capsule aligns with these customers' values by offering medication delivery to their door, allowing them to communicate with their pharmacist through various channels, and managing refills on their behalf. By taking care of these tasks, Capsule frees up the customer's time and allows them to focus on other priorities.
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Here's what shoppers have to say:
- Customer service is stress-free and efficient
- Capsule has a great app
- Pharmacists are available to answer questions via text
- Prescription transfers are quick and seamless
- The home delivery service is on time and error-free
- The repair service for products such as the Halo is excellent
Cons
- Capsule's customer service has been lacking, with reports of unresponsiveness and delays in receiving medication.
- There have been issues with Capsule's inventory management, resulting in delayed or cancelled orders.
- Customers have experienced long wait times and incorrect information when trying to contact Capsule's support team.
Capsule offers free delivery for all prescriptions and accepts all major insurance, with no change to your copay. They hand deliver medication within several cities across the US, and only require someone to be available to receive the package upon delivery. Capsule ensures privacy by delivering medication in a discreet, tamper-sealed package, and only the recipient and pharmacist will know the contents.
Capsule has a strict return policy due to pharmacy rules. They do not accept returns of delivered medication, and all medication purchases are final sale with no refunds issued.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
60
/
100
This brand offers products that are on the pricey side.
Quality Score
70
/
100
This brand offers products that are on the pricey side.
DTCetc Score
67
/
100
This brand offers products that are on the pricey side.
Target Audience
Convenient, busy, tech-savvy
Stereotype
Busy
Pricing Rating
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Sustainability Score
60
/
100
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Quality Score
70
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100
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DTCetc Score
67
/
100
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