Capsule

When you get sick, it's not always about the medicine. It's also about how you get the medicine. At Capsule, we believe that's important too. Our health plan lets you type your script straight into a smart phone app, and have the medication delivered to your door, all for free

Category
Wellness
Specialty
Socials
70
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Capsule

Capsule is a unique pharmacy that was founded with a new approach to healthcare in mind. It was established by a team of passionate professionals who wanted to create a more caring and personalized experience for patients. The pharmacy offers a wide range of general products, including prescription medications, over-the-counter drugs, and health supplements. Capsule stands out from other pharmacies by providing a unique service that allows patients to have their prescriptions delivered straight to their door, at the tap of a phone. With a focus on technology and innovation, Capsule is revolutionizing the pharmacy industry by creating a smarter, safer, and more personalized experience for all patients.

Who Shops At Name

Capsule would be perfect for customers who value convenience, personal attention, and streamlined processes. Customers who are busy and do not want to wait in line at a pharmacy or deal with insurance companies would find Capsule appealing. These customers prioritize their time and want a pharmacy experience that is efficient and hassle-free. Capsule aligns with these customers' values by offering medication delivery to their door, allowing them to communicate with their pharmacist through various channels, and managing refills on their behalf. By taking care of these tasks, Capsule frees up the customer's time and allows them to focus on other priorities.

What customers love about Capsule

Here's what shoppers have to say:
  • Customer service is stress-free and efficient
  • Capsule has a great app
  • Pharmacists are available to answer questions via text
  • Prescription transfers are quick and seamless
  • The home delivery service is on time and error-free
  • The repair service for products such as the Halo is excellent
Cons
  • Capsule's customer service has been lacking, with reports of unresponsiveness and delays in receiving medication.
  • There have been issues with Capsule's inventory management, resulting in delayed or cancelled orders.
  • Customers have experienced long wait times and incorrect information when trying to contact Capsule's support team.

Capsule's Shipping Policy

Capsule offers free delivery for all prescriptions and accepts all major insurance, with no change to your copay. They hand deliver medication within several cities across the US, and only require someone to be available to receive the package upon delivery. Capsule ensures privacy by delivering medication in a discreet, tamper-sealed package, and only the recipient and pharmacist will know the contents.

Capsule's Return Policy

Capsule has a strict return policy due to pharmacy rules. They do not accept returns of delivered medication, and all medication purchases are final sale with no refunds issued.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
60
/
100
This brand offers products that are on the pricey side.
Quality Score
70
/
100
This brand offers products that are on the pricey side.
DTCetc Score
67
/
100
This brand offers products that are on the pricey side.
Target Audience

Convenient, busy, tech-savvy

Stereotype

Busy

Pricing Rating
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Sustainability Score
60
/
100
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Quality Score
70
/
100
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DTCetc Score
67
/
100
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Capsule on Socials

View this profile on Instagram

Capsule (@Capsule) • Instagram photos and videos

Brands Like Capsule

Looking for brands similar to Capsule

We've got you covered. Check out this list of similar Wellness brands that customers of Capsule love.

Alto Pharmacy

Alto is a full service mail order pharmacy that delivers prescriptions for free, seven days a week! We provide free delivery to your door the same day and offer over 50,000 brand name and generic medication options.

Blink Health

Order Blink Health prescriptions online and pick up at your local pharmacy or have your order delivered directly to your door. Shop prescription glasses, contacts and other low cost health care products. Plus enjoy online virtual doctor visits for select conditions for $39.95.

Curist

Curist offers doctor-recommended pharmaceutical relief without a prescription. Affordable and high-quality products are carefully selected by board-certified doctors, making it the go-to brand for effective treatment.

Genexa

Genexa is the clean medicine brand that's perfect for health-conscious consumers. Their products are made with only the best ingredients and formulated by a team of doctors and experts, ensuring that you're getting a trustworthy and effective solution.

GoodRx

GoodRx Inc. is a United States telemedicine platform that provides consumers with medical information and free prescription discount coupons to patients in need of medication. It operates an online health and medication service, as well as an app for iPhone and Android mobile devices.

Pill Pack

PillPack is a full service pharmacy offering an optimized online experience and a simple solution for people who want to get and stay organized.

GoodRx

Discover affordable and convenient healthcare options with GoodRx. Compare prescription prices online, navigate the confusing healthcare system, and access the treatment you need at a price you can afford.

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