Biossance

Biossance is a natural and sustainable skincare brand founded in Emeryville, California. The company was established with a mission to create high-quality skincare products without the use of over 2,000 toxic ingredients. Biossance's products are vegan, cruelty-free, and safe for sensitive skin. The brand's squalane oil, a key ingredient in many of its products, is sustainable and ethical, saving the lives of 2 million sharks per year. Biossance is committed to being zero waste by 2025 and partners with various organizations to make a positive impact on the world. Biossance offers a range of products, including cleansers, masks, and moisturizers, that are effective and safe for all skin types.

Biossance would be useful for customers who prioritize clean, natural, and sustainable skincare products that are safe for sensitive skin. They are conscious of the ingredients used in their skincare products and prefer non-toxic options that do not harm the planet. These customers also appreciate the use of squalane, a sustainable ingredient that replaces shark-derived squalene, and the brand's commitment to being zero waste by 2025. When making a purchase, these customers look for effective skincare products that provide intense moisture and are non-comedogenic. They also appreciate the brand's strict formulation standards that ensure the products are free from over 2k toxic ingredients. These customers are likely to be interested in discounts, promotions, and rewards offered by the brand, as well as the ability to purchase from the brand's website or Sephora. They also appreciate the brand's commitment to partnering with organizations that align with their values, such as Oceana, Direct Relief, Black Lives Matter, and the Breast Cancer Prevention Partnership.

• Science-based formulas
• Commitment to banning toxic ingredients
• Effective and gentle products
• Visible improvements in skin
• Awards and recognition
• Wide variety of products

• Concerns about ingredient transparency
• Issues with specific products
• Some customers prefer favorite items

Biossance offers both domestic and international shipping options for its customers. In the US, free standard shipping is available on orders over $30, while international standard shipping is free on orders over $50 to Canada, the UK, and Europe. US customers can choose between ground, 2-day, and overnight delivery options. Biossance also has a 60-day return policy, and customers can initiate a return by following the instructions on the Return Portal. It is important to note that shipping costs and policies may differ between domestic and international orders. Overall, Biossance prioritizes sustainability in its packaging and shipping practices, making it a great option for eco-conscious consumers.

Biossance has a return policy that allows for returns within 60 days of the ship date. Customers can contact the brand via phone, email, or contact form on the website to initiate a return. The brand's website does not provide any specific instructions on how to return a product, so customers should reach out to customer service for guidance. Biossance does not provide information on how long it takes to process a return. It's important to note that some items may not be eligible for return, so customers should check the brand's website or contact customer service before making a purchase.