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Bean Bros
Bean Bros is the ultimate destination for coffee lovers who value sustainability and unique flavors. Their strict selection process ensures transparency and fair working conditions for farmers, while offering freshly roasted, high-quality beans to customers.
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DTCetc’s Take
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Bean Bros was founded by a team of coffee enthusiasts who wanted to bring the best specialty coffee and tools into people's homes. Since its establishment, Bean Bros has been working tirelessly to provide cafes and coffee lovers with some of the world's most incredible coffees. They have developed extensive coffee expertise by providing retail service to customers worldwide and have great relationships in the supply chain, allowing them to work with coffee farmer groups to improve quality, encourage ecological sustainability, and assess social issues. Bean Bros only works with coffee partners that have the best track record and whose procedures in order to get coffee are transparent. They have strict criteria when choosing coffee partners, and their ultimate goal is to increase the living conditions and status for their coffee farmers.
Customers who are coffee enthusiasts and prioritize high-quality, freshly roasted coffee would love Bean Bros. They value unique flavors and are willing to pay a premium for quality while supporting independent coffee roasters over larger corporations. Bean Bros aligns with their values by sourcing the best beans in the industry and freshly roasting them for each order, reducing waste and ensuring sustainability.
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Here's what shoppers have to say:
- Great communication and fast delivery
- Top-notch selection of beans and brew tools at decent prices
- Carefully wrapped packages that arrive in great condition
- Smooth ordering process and updates on order status
- Amazing Wilfa Uniform Coffee Grinder that produces super smooth coffee
Cons
- Poor customer service and slow response time for resolving issues
- Website lacks clarity and responsiveness to customer inquiries
- Inconsistent communication and long delivery times
- Inconvenient shipping practices for US customers
Bean Bros has a shipping policy that varies depending on the shipping method chosen by the buyer. For orders with tracking, such as Standard Post, UPS, or EMS, a tracking number will be provided. However, Bean Bros does not take responsibility for any mistakes made by the shipping company, nor for incorrect shipping details provided by the buyer.
Bean Bros has a 30-day return policy. To be eligible for a return, the item must be unused and in its original packaging. Perishable goods, such as coffee beans, cannot be returned. A receipt or proof of purchase is required to complete the return. The brand does not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Any returned item must be within 30 days of delivery.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
85
/
100
This brand offers products that are on the pricey side.
Quality Score
85
/
100
This brand offers products that are on the pricey side.
DTCetc Score
89
/
100
This brand offers products that are on the pricey side.
Target Audience
Coffee enthusiasts, quality seekers, sustainability supporters
Stereotype
Coffee connoisseur
Pricing Rating
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Sustainability Score
85
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100
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Quality Score
85
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100
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DTCetc Score
89
/
100
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