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Terra Kaffe
Terra Kaffe is the coffee brand for the cultured coffee lover. With a focus on quality and taste, their customizable machines make the perfect cup every time. Join their community of passionate coffee thinkers.
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DTCetc Score
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Terra Kaffe is a coffee brand founded in 2019 by Sahand Dilmaghani and Sahand Dilmaghani. They are on a mission to provide the best coffee to their customers. Terra Kaffe believes that finding the perfect cup of coffee takes a lot of effort, which is why they prioritize quality and taste in their products. Their coffee machines are designed to make the perfect cup of coffee every time, with customizable options for different brews. Terra Kaffe's team is made up of creative thinkers who are passionate about coffee, and they invite customers to be a part of their community of coffee lovers. With Terra Kaffe, customers can enjoy great coffee day or night, and be in good company with like-minded individuals.
Terra Kaffe shoppers are coffee lovers who prioritize quality and taste in their coffee products. They appreciate the brand's customizable coffee machines and their commitment to creating the perfect cup of coffee.
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Here's what shoppers have to say:
- Decent coffee
- Reasonable price
- Easy to use
- Great shot, tasty cappuccinos and lattes
- Well-built
Cons
- Some customers have experienced issues with the maintenance of the machine.
- The build quality of the TK-01 has been criticized.
- The warranty for the TK-01 is only one year.
- The customer support system heavily relies on YouTube videos, which some customers find unacceptable.
Terra Kaffe currently ships their espresso machines anywhere within the United States, including Hawaii, Alaska, and other US territories. However, shipping to Hawaii, Alaska, and other US territories is only partially subsidized by Terra Kaffe. Shipping to the 48 contiguous US states is fully covered by the brand.
Terra Kaffe has a return policy that allows customers to return their TK-01 machine within 30 days/150 brew trial period. Customers must contact the Customer Experience team to confirm eligibility for a return and to receive instructions and a shipping label. However, there is a $55 restocking fee for all returns. It is important to retain the original packaging throughout the trial period, as failure to do so will result in a $40 deduction from the refund. Peripheral products and coffee are not eligible for a refund.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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80
This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
85
/
100
This brand offers products that are on the pricey side.
DTCetc Score
86
/
100
This brand offers products that are on the pricey side.
Target Audience
Coffee enthusiasts, community-minded, culturally curious
Stereotype
Coffee-lover
Pricing Rating
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Sustainability Score
80
/
100
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Quality Score
85
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100
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DTCetc Score
86
/
100
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