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Alto Pharmacy
Alto is a full service mail order pharmacy that delivers prescriptions for free, seven days a week! We provide free delivery to your door the same day and offer over 50,000 brand name and generic medication options.
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DTCetc Score
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DTCetc’s Take
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Alto Pharmacy was founded by a team of pharmacists, engineers, and care specialists who wanted to create a pharmacy that truly knows its customers. At Alto, the focus is on building strong connections between pharmacists and patients, so that healthcare can fit seamlessly into real life. Alto Pharmacy offers a range of general pharmacy products, but what sets them apart is their commitment to personalized care. Their talented team works tirelessly to raise the bar for what we can expect from a pharmacy, and they have been recognized as a Great Place to Work. Alto Pharmacy welcomes all new customers and looks forward to getting to know them and their healthcare needs.
Alto Pharmacy is a mission-driven company that aims to improve the quality of life for everyone who needs medicine. Its inclusive culture invests in talent from the same communities as its patients, and its pharmacy model meets individuals where they are in their health journey. Alto Pharmacy is great for customers who prioritize these values and seek a pharmacy that is patient-centered and empathetic. These customers likely look for a pharmacy that offers high adherence rates, which means patients are kept healthier and out of hospitals, ultimately lowering the overall cost for insurance companies.
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Here's what shoppers have to say:
- Alto Pharmacy provides excellent customer service and assistance with pre-authorizations and manufacturer savings cards.
- Alto Pharmacy offers free delivery and has a physical store for in-person assistance.
- Alto Pharmacy provides effective and prompt communication with delivery confirmation and real-time tracking.
- Alto Pharmacy works with healthcare providers and insurance to attain the best price and has a stocked inventory available for same-day delivery.
- Alto Pharmacy offers a call-back option and a user-friendly online platform for setting up medication delivery.
Cons
- Customer service can be slow and inefficient, leading to long wait times and frustration.
- There have been reports of medication shortages and delivery delays, causing inconvenience for customers.
Alto Pharmacy offers free delivery by a member of their local courier team.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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85
This brand offers products that are on the pricey side.
Sustainability Score
85
/
100
This brand offers products that are on the pricey side.
Quality Score
90
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100
This brand offers products that are on the pricey side.
DTCetc Score
84
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100
This brand offers products that are on the pricey side.
Target Audience
Patient-centered, empathetic, inclusive
Stereotype
Empathetic
Pricing Rating
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Sustainability Score
85
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100
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Quality Score
90
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100
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DTCetc Score
84
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100
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