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Wellness — Empathetic

Alto Pharmacy

Alto is a full service mail order pharmacy that delivers prescriptions for free, seven days a week! We provide free delivery to your door the same day and offer over 50,000 brand name and generic medication options.

DTCetc Score
84
out of 100
01

The story

Alto Pharmacy is a modern pharmacy that originated from a neighborhood pharmacy in San Francisco's Mission District. The company was founded after the team spent months learning from a family-run pharmacy, observing personalized customer interactions and service practices.

Who shops at Alto Pharmacy

Alto Pharmacy is a mission-driven company that aims to improve the quality of life for everyone who needs medicine. Its inclusive culture invests in talent from the same communities as its patients, and its pharmacy model meets individuals where they are in their health journey. Alto Pharmacy is great for customers who prioritize these values and seek a pharmacy that is patient-centered and empathetic. These customers likely look for a pharmacy that offers high adherence rates, which means patients are kept healthier and out of hospitals, ultimately lowering the overall cost for insurance companies.

100%
Direct-to-consumer
Wellness
Category
02

The DTCetc bottomline

84
/100
Overall score
Quality90
Sustainability85
Value for money85
Category
Wellness
Style
Empathetic
Website
alto.com ↗
03

What customers say

Customers love
  • Inspired by neighborhood pharmacy practices that emphasize personal customer relationships
  • Focuses on proactive customer service such as remembering personal details and warning about price changes

Alto Pharmacy shipping policy

Alto Pharmacy offers free delivery by a member of their local courier team.

04

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