Urban Industry

Urban Industry is an independently owned streetwear store founded by a group of sneaker enthusiasts in 2002. Urban Industry has been providing only the best quality, authentic sneakers, clothing and accessories from a range of creative brands, big and small, for over 15 years. With over 90 worldwide brands and the newest talent from the UK, Urban Industry carries over 3500 different products including almost 500 shoes, 600 t-shirts and 150 jackets. Their fourth and largest ever store and warehouse is a testament to their success and commitment to providing the best products to their customers. So, whether you're a sneakerhead or a fashion enthusiast, Urban Industry is the perfect destination for you.

Urban Industry customers are sneaker enthusiasts and fashion lovers who appreciate the store's wide variety of creative brands, both big and small. They trust Urban Industry's commitment to providing the best quality, authentic sneakers, clothing, and accessories.

• Easy ordering process
• Fast shipping service
• Satisfactory selection of brands
• User-friendly website
• Efficient returns process
• Great customer service
• Excellent communication
• Fast delivery
• High-quality products

• Inconsistent customer service experiences
• Issues with delivery and returns
• Long wait times for delivery
• Quality of products can be hit or miss

Urban Industry offers shipping services to customers in the UK and selected EU countries, as well as worldwide. Orders placed before 4 pm on a working day will be shipped the same day, and orders are shipped Monday to Friday, excluding bank holidays. Delivery rates vary depending on the destination and shipping service selected, with free shipping available on orders over a certain amount. Customers are responsible for ensuring that their shipping address is correct, and Urban Industry is not responsible for any delays or fees caused by incorrect address information. The brand offers tax discounted shopping for international customers, but customers are responsible for any customs charges or handling fees. Urban Industry does not ship to PO Box addresses or international company addresses.

Urban Industry offers a hassle-free return policy for all purchases. Customers have 28 days from the date of receipt to return their items for any reason. The original invoice sheet or a short written note with the order number must be included in the box. Urban Industry offers four ways to return items, including instant exchange, store credit, and refunds. However, there are restrictions on returns, such as items must be returned in perfect sellable condition, and shoes cannot be worn outside. Additionally, underwear and socks cannot be returned for hygiene reasons unless faulty. Urban Industry tries to process all returns as quickly as possible, but during peak periods, it may take up to 5-7 working days to process a return. Finally, faulty items are subject to inspection, and the company follows the brands' warranty policy for all faulty items.