Palm Angels

Palm Angels offers worldwide shipping through DHL Express, FedEx, or UPS. Orders are typically processed within 1 working day, although during sale seasons there may be a slight delay due to a high volume of orders. The brand is not responsible for delays caused by weather conditions, international customs issues, or any other circumstances beyond their control. All shipments come with an official invoice that declares the value of each item in euros. Sale and discounted items reflect discounted prices, and the value of the goods will be publicly available on the package's insert for tax reasons. Once an order is sent, it cannot be cancelled, and changes to the delivery address are not possible, so it is important to provide the correct address when checking out. Returns or exchanges can be requested within 14 days of receiving the goods. Orders are processed in Milan, Italy from Monday to Friday. Arrival times for packages may vary depending on the destination country. For shipments within Italy, delivery takes approximately 1-2 working days (excluding Italian islands, which may take 2-3 working days). For the European Union, delivery takes approximately 2-3 working days. For the rest of the world, delivery takes approximately 4-5 working days. Unfortunately, there is no information available on shipping prices or any shipping deals for purchases over a certain price.

Palm Angels offers a flexible return policy for its customers. Customers can return their order, either in its entirety or partially, for any reason. To initiate a return, the items must be returned in the same original conditions, neatly packed, and with the return tag still attached. Homeware ceramics must be carefully packed using the same materials received in the package to prevent any damage during transit. Customized items cannot be returned, and customers are responsible for ensuring that the customization details are correct before placing an order. It is important to note that returns cannot be made to the online store if the products were purchased from authorized resellers. The returned items must be sent back in their original packaging along with all the materials received, such as dust bags and covers, and a copy of the invoice. The items must be unharmed, unwashed, not worn or altered, and have all original security seals still attached. Shoes should be tried on carefully to avoid scratching the soles or marking the shoe box. Briefs, swimsuits, and bikini bottoms should be tried on over underwear without removing the protective adhesive strip for hygiene reasons. Palm Angels does not accept returns for worn or soiled items. The company checks all products at the warehouse for any faults, and if a customer receives an item not in the original state, they should contact ecommerce@palmangels.com. Faulty items can be returned for a refund within 14 days from the date of receipt. However, items damaged as a result of normal wear and tear, accidents, or misuse will not be considered faulty. Homeware ceramics, being handcrafted, may have imperfections that characterize their uniqueness and will not be considered defects. Palm Angels examines each query concerning possible ceramics' defects before accepting or refusing them. The brand strives to display the colors of its products as accurately as possible on the website, but due to variations in computer monitors and devices, the display of colors may not be completely accurate.