Palm Angels

Palm Angels is a fashion brand founded by Francesco Ragazzi, an art director trained in fashion communication and a photographer from Milan, Italy. The brand was originally inspired by LA's skater culture and began as a photographic documentation of this subculture. This documentation was later turned into a book, published by Rizzoli in 2014, and eventually evolved into a clothing line in 2015. Palm Angels is known for its Italian take on American culture and subcultures, combining a appreciation for sartorial codes and a love of fabric with a tendency to use clothing as a means of expressing identity and cultural significance.

Category
Apparel
Specialty
Socials
88
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
Designer Approved
Ultra Lux

DTCetc’s Take

About Palm Angels

Palm Angels is a fashion brand founded by Milan-born Francesco Ragazzi in 2011. Inspired by the skater culture in Los Angeles, Ragazzi initially started Palm Angels as a photographic documentation project. However, it soon evolved into a book published by Rizzoli in 2014 and later expanded into clothing in 2015. With an Italian take on American culture and subcultures, Palm Angels merges an appreciation for sartorial codes and fabric with the use of clothing as identity tropes and cultural signifiers. The brand's vision is brought to life by Ragazzi, who infuses his unique perspective into every collection. From apparel to accessories, Palm Angels offers a range of products that embody a blend of streetwear and high fashion. With a focus on creating clothing that captures the essence of urban youth, Palm Angels has become a go-to brand for those seeking contemporary, edgy, and stylish pieces.

Who Shops At Palm Angels

Palm Angels is a brand that appeals to customers who are interested in fashion, particularly those who appreciate the fusion of Italian and American culture and subcultures. These customers are likely to be individuals who have an appreciation for sartorial codes and enjoy using clothing as a means of expressing their identity and cultural affiliations. The customers who would find Palm Angels useful are those who are drawn to the brand's unique vision and aesthetic. They are likely to be fashion-forward individuals who seek clothing that goes beyond simply being functional, but also serves as a form of self-expression. These customers value the ability to use fashion as a way of communicating their personal style and cultural influences. When making a purchase, these customers are likely to look for clothing that reflects their individuality and aligns with their values. They appreciate the attention to detail and craftsmanship that Palm Angels offers, as well as the brand's ability to incorporate cultural signifiers into their designs. By wearing Palm Angels, these customers can showcase their appreciation for fashion as an art form and their connection to both Italian and American cultures. Overall, Palm Angels caters to customers who are seeking clothing that goes beyond the ordinary and allows them to express their unique style and cultural influences. The brand's fusion of Italian and American cultures, along with its focus on sartorial codes and fabric, resonates with these customers and aligns with their values of self-expression and cultural appreciation.

Palm Angels Pros & Cons according to customers

Pros
  • Excellent quality and gentle colors
  • Wide selection of cotton items
  • Popular with children, such as the Shark T-shirt
  • Palm Angels is a premium shop known for quality materials
  • Regularly visit the shop for quality and color
  • Good and professional staff
  • Timely delivery
Cons
  • Inconsistent customer service and lack of communication regarding missing items
  • Poor packaging and damaged products upon delivery
  • Lack of response from customer service regarding missing items
  • Lack of response from customer service regarding damaged items
  • Poor fit on ordered hoodies and lengthy refund process
  • Disappointing products and slow customer service

Palm Angels's Shipping Policy

Palm Angels offers worldwide shipping through DHL Express, FedEx, or UPS. Orders are typically processed within 1 working day, although during sale seasons there may be a slight delay due to a high volume of orders. The brand is not responsible for delays caused by weather conditions, international customs issues, or any other circumstances beyond their control. All shipments come with an official invoice that declares the value of each item in euros. Sale and discounted items reflect discounted prices, and the value of the goods will be publicly available on the package's insert for tax reasons. Once an order is sent, it cannot be cancelled, and changes to the delivery address are not possible, so it is important to provide the correct address when checking out. Returns or exchanges can be requested within 14 days of receiving the goods. Orders are processed in Milan, Italy from Monday to Friday. Arrival times for packages may vary depending on the destination country. For shipments within Italy, delivery takes approximately 1-2 working days (excluding Italian islands, which may take 2-3 working days). For the European Union, delivery takes approximately 2-3 working days. For the rest of the world, delivery takes approximately 4-5 working days. Unfortunately, there is no information available on shipping prices or any shipping deals for purchases over a certain price.

Palm Angels's Return Policy

Palm Angels offers a flexible return policy for its customers. Customers can return their order, either in its entirety or partially, for any reason. To initiate a return, the items must be returned in the same original conditions, neatly packed, and with the return tag still attached. Homeware ceramics must be carefully packed using the same materials received in the package to prevent any damage during transit. Customized items cannot be returned, and customers are responsible for ensuring that the customization details are correct before placing an order. It is important to note that returns cannot be made to the online store if the products were purchased from authorized resellers. The returned items must be sent back in their original packaging along with all the materials received, such as dust bags and covers, and a copy of the invoice. The items must be unharmed, unwashed, not worn or altered, and have all original security seals still attached. Shoes should be tried on carefully to avoid scratching the soles or marking the shoe box. Briefs, swimsuits, and bikini bottoms should be tried on over underwear without removing the protective adhesive strip for hygiene reasons. Palm Angels does not accept returns for worn or soiled items. The company checks all products at the warehouse for any faults, and if a customer receives an item not in the original state, they should contact ecommerce@palmangels.com. Faulty items can be returned for a refund within 14 days from the date of receipt. However, items damaged as a result of normal wear and tear, accidents, or misuse will not be considered faulty. Homeware ceramics, being handcrafted, may have imperfections that characterize their uniqueness and will not be considered defects. Palm Angels examines each query concerning possible ceramics' defects before accepting or refusing them. The brand strives to display the colors of its products as accurately as possible on the website, but due to variations in computer monitors and devices, the display of colors may not be completely accurate.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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95
This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
88
/
100
This brand offers products that are on the pricey side.
Target Audience

Youthful, edgy, stylish

Stereotype

Hypebeast

Pricing Rating
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95
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Sustainability Score
90
/
100
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Quality Score
90
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100
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DTCetc Score
88
/
100
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Palm Angels on Socials

View this profile on Instagram

Palm Angels (@Palm Angels) • Instagram photos and videos

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