Orbit Key

Orbit Key offers a sleek solution to disorganized keys and noisy pockets. Their contemporary design and practicality bring a sense of order to busy individuals seeking intentional living.

Specialty
Socials
59
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Orbit Key

Orbit Key was founded in 2013 and is based on the idea of intentional living and contemporary industrial design. Orbit Key offers a simple solution to the frustration of noisy pockets, cluttered bags, and messy keys. Their product is designed to keep keys organized and easily accessible. Orbit Key gained popularity through a Kickstarter campaign that had 5,000 people believe in their vision. The founders put aside their careers to focus on the world of organization and Orbit Key was born. If you love to organize, Orbit Key is the perfect solution for you.

Who Shops At Orbit Key

Orbit Key customers are modern, busy individuals who value intentional living and streamlined design. They seek practical solutions to daily frustrations like disorganized keys and noisy pockets. These customers appreciate the blend of contemporary aesthetics and utility, bringing a sense of order to their lives.

What customers love about Orbit Key

Here's what shoppers have to say:
  • Great customer service, prompt and efficient in addressing concerns and resolving issues
  • Good service with no issues receiving goods, even with international delivery
  • Fast and efficient service with simple and effective ordering process
  • High-quality products with great design and aesthetics
  • Easy to track delivery with updates provided
Cons
  • The key holder is not well designed and may not be suitable for all types of keys
  • Customer service may not be up to par and may not be able to resolve issues effectively
  • The keychain may not be as compact as advertised due to the need for separate rings for additional items
  • Overall, it may be best to consider other options before purchasing from this brand

Orbit Key's Shipping Policy

Orbit Key ships North America and Canada orders from their Utah warehouse, with packing and processing taking 1-2 business days. Depending on stock availability, orders may be shipped from the most suitable fulfillment center closest to the customer. Shipping time can take up to 30 days, with standard shipping via First Class UPS for the USA and AppleExpress, CanPar, and Canada Post for Canada. Express shipping is only available within Australia and the UK, with delivery taking between 1-3 working days. Free shipping is available for orders above US$50, with a shipping fee of $9.90 for orders below that amount. Taxes and duties are already included in the RRP for Canada orders.

Orbit Key's Return Policy

Orbit Key offers a two-year warranty on their products, and if any issues arise, customers can send an image or video of the product along with a detailed explanation to receive assistance. To initiate a return, customers must include their order ID/proof of purchase and product batch code in an email to receive a Return Merchandise Authorization (RMA) number. Change-of-mind returns are accepted within 30 days of the original purchase, but the customer is responsible for return postage costs, which will be deducted from the refund. Refund requests are processed after receiving the returned item(s), which can take 10-30 days. Pre-ordered or back-ordered items may also be returned within 30 days of receipt. The company does not refund any shipping fees, and items shipped without an RMA may not be accepted for return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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75
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
60
/
100
This brand offers products that are on the pricey side.
DTCetc Score
59
/
100
This brand offers products that are on the pricey side.
Target Audience

Organized, modern, practical

Stereotype

Organizer

Pricing Rating
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75
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Sustainability Score
50
/
100
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Quality Score
60
/
100
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DTCetc Score
59
/
100
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Orbit Key on Socials

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Orbit Key (@Orbit Key) • Instagram photos and videos

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