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Neem London
Neem London: A sustainable men's lifestyle brand that offers stylish and versatile clothing made with care and transparency. Their "Power Casual" style exudes confidence and complements the body, while their commitment to sustainability creates a welcoming environment for ethical fashion choices.
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Neem London is a sustainable men's lifestyle brand founded by Nick Reed. Neem London draws inspiration from the natural healing properties of the Neem herb. Their mission is to provide men's clothing that is not only stylish and versatile but also made with care, transparency, and sustainability. Neem London's products are designed to last longer, promoting responsible consumption. They even offer a return and recycling program to further minimize waste. With a style referred to as "Power Casual," Neem London focuses on well-tailored clothing that complements the body and exudes confidence and style. Their commitment to sustainability and education creates a welcoming environment where customers can prioritize ethical fashion choices.
Neem London appeals to men interested in sustainable and ethical fashion choices. The brand resonates with those who seek quality, stylish, and versatile clothing, with an additional focus on responsible consumption. Professionals and urban individuals looking for a "Power Casual" style that exudes confidence might find Neem London's offerings aligned with their values and needs.
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Here's what shoppers have to say:
- Superb experience with product as described and timely delivery
- Comfortable and well-made jackets and shirts
- Exceptional quality and unique design
- Great customer service and support
- Prompt delivery and minimal packaging
- Top quality materials and fantastic look and feel
Cons
- Customer service was unresponsive and did not address concerns
- Delivery process was confusing and resulted in incorrect item received
- Shirt arrived late despite compensation promises
- Promised compensation for delay was never received
- Products are overpriced
- Shirt sizing was off, with long sleeves for small size
- Summer neck-scarf was impractical, too long and wide for comfort
Neem London offers a variety of shipping options for their customers. For customers in the UK, they provide a standard delivery service through Royal Mail, which takes 3-5 working days and costs £3.50. Next day delivery is also available for £7, but orders must be placed before midday to guarantee the next working day service. For international shipping, Neem London ships to various countries, but returns are only accepted from the USA. The rates for international shipping vary depending on the country and package size, so it is recommended to check with the brand for accurate pricing. Neem London prioritizes sustainability and supports carbon offset investment schemes through their delivery charges.
Neem London has an exceptional 120-day returns policy. If a customer is not satisfied with their Neem purchase, they can exchange the item or receive a refund. To exchange an item, customers can visit the neemlondon.com/exchange link and select the new size or color required. Once the returned goods arrive, the exchanged item will be dispatched. If a customer prefers a refund, they can start the process by visiting the neemlondon.com/exchange link, entering their order number, and printing the returns label/QR code. The item should be returned in its original packaging, and depending on the chosen option, it can be dropped off at a DHL drop-off point or a Post Office branch. Once Neem London receives and checks the item, a refund will be issued within 5 working days. Alternatively, customers can choose a Neem voucher instead of a cash refund and receive an extra 10% back on their original purchase price. To be eligible for an exchange or refund, the Neem products must be in an unworn condition, with labels attached, and as close to the original packaging as possible. Neem London does not accept returns from the USA. The brand reserves the right to monitor returns and deactivate accounts if the returns policy is being abused.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
90
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This brand offers products that are on the pricey side.
Quality Score
85
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This brand offers products that are on the pricey side.
DTCetc Score
82
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100
This brand offers products that are on the pricey side.
Target Audience
Sustainable-conscious fashionistas
Stereotype
Conscious consumer
Pricing Rating
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Sustainability Score
90
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100
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Quality Score
85
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100
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DTCetc Score
82
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100
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