Monos

Monos, founded by the passionate travelers and mindful wanderers Daniel Duarte and Victor Tam, is a premium travel goods brand that was inspired by the Japanese concept of mono no aware, which appreciates the beauty in fleeting moments. With a philosophy centered around mindfulness and living well, Monos believes that when we are present in the moment and mindful in our travels, the deeper beauty of the world reveals itself.

Monos offers a range of well-designed, premium suitcases that are timeless classics with an understated aesthetic. They believe that a suitcase doesn't need to be loud and flashy to make a statement - it simply speaks for itself. Every single part and detail of their products matter, and they source the highest quality materials from around the world. If they couldn't find a component that met their standards, they worked with industry experts to make it themselves.

One of the highlights of Monos is their commitment to making premium quality travel goods accessible to everyone. While high-end luxury luggage is typically priced out of reach for the average person, Monos offers their luggage at a fraction of the price by selling directly to customers. They value the connections they make with people everywhere, from their travels to collaborations, factory partnerships, and customer service. Monos believes that genuine human connection and understanding are the keys to traveling well, doing good business, and living a good life.

Monos is a brand that would be useful for customers who are passionate wanderers and value mindfulness in their travels and everyday lives. These customers are seeking a well-designed, premium suitcase that is timeless and understated in its aesthetic. They appreciate the beauty in fleeting moments and are open-minded and open-hearted when exploring new places.

These customers value simplicity and believe in having fewer but better things. They are not interested in loud and flashy trends, but instead, they seek out timeless classics that will stand the test of time. Monos aligns with these customers' values by offering well-designed, premium quality travel goods at an accessible price point. While high-end luxury luggage is typically priced out of reach for the average person, Monos uses the same materials and factories as these top brands but sells directly to the customer, allowing them to offer their luggage for a fraction of the price.

These customers also value genuine human connection and understanding. They appreciate the connections made in travels, collaborations, factory partnerships, and customer service. Monos believes in these connections as well and believes that they are the keys to traveling well, doing good business, and living a good life.

Overall, customers who would find Monos useful are those who prioritize mindfulness, simplicity, and genuine human connections in their travels and everyday lives. They are looking for a well-designed, premium suitcase that reflects these values and appreciate that Monos offers high-quality products at an accessible price point.

• Great products and great customer service!
• No issues with any purchases
• Quick and helpful customer service
• Refunded discount without hassle
• Timely delivery without damage
• Well-made and high-quality products
• Beautiful and luxurious designs
• Focus on sustainability and environmental impact
• Offers vegan leather products
• Sturdy and stylish luggage
• Resilient luggage cover
• Strong and compressible packing cubes
• Love the packaging and product
• Provides a magic eraser to clean the suitcase
• Responsive customer service
• Apologized for delay and offered refund
• Quality and look of the bag is worth the price
• Will purchase from Monos again

• Poor customer service and aftercare
• Inadequate product quality for the price
• Lack of communication and support for returns
• Slow shipping process and delayed delivery
• Excessive return fees
• Lack of responsiveness and support for customer issues

Monos offers free shipping to the contiguous United States and Canada. Customers living in Hawaii, Puerto Rico, or Alaska will have their shipping charges calculated at checkout. For international customers, shipping charges will also be calculated at checkout. There are no specific details mentioned about expedited or express shipping costs.

Monos offers a 100-day trial period for their luggage, allowing customers to test their new suitcase in an indoor environment. If the size, weight, or color is not to the customer's liking, they can initiate a return within 100 days of receiving the luggage. However, the 100-day trial will be voided if the suitcase has been used in transit. The shipping cost of the return will be deducted from the total refund. For bags, apparel, and accessories, customers have 30 days from the delivery date to initiate a return. The items eligible for return must be in brand new, unused condition with all original packaging intact. The shipping cost of the return will also be deducted from the refund. The CleanPod UVC Sterilizer is final sale and cannot be returned. The brand does not provide information on how long it takes to process a return.