Compare Monos and Briggs and Riley

Monos is a brand that would be useful for customers who are passionate wanderers and value mindfulness in their travels and everyday lives. These customers are seeking a well-designed, premium suitcase that is timeless and understated in its aesthetic. They appreciate the beauty in fleeting moments and are open-minded and open-hearted when exploring new places.

These customers value simplicity and believe in having fewer but better things. They are not interested in loud and flashy trends, but instead, they seek out timeless classics that will stand the test of time. Monos aligns with these customers' values by offering well-designed, premium quality travel goods at an accessible price point. While high-end luxury luggage is typically priced out of reach for the average person, Monos uses the same materials and factories as these top brands but sells directly to the customer, allowing them to offer their luggage for a fraction of the price.

These customers also value genuine human connection and understanding. They appreciate the connections made in travels, collaborations, factory partnerships, and customer service. Monos believes in these connections as well and believes that they are the keys to traveling well, doing good business, and living a good life.

Overall, customers who would find Monos useful are those who prioritize mindfulness, simplicity, and genuine human connections in their travels and everyday lives. They are looking for a well-designed, premium suitcase that reflects these values and appreciate that Monos offers high-quality products at an accessible price point.

Briggs and Riley's target customers are sophisticated travelers seeking sleek, durable luggage designed for a seamless journey. They appreciate innovative features, minimalist designs, and the brand's lifetime warranty. These shoppers value the convenience of free shipping and flexible payment options.

• Great products and great customer service!
• No issues with any purchases
• Quick and helpful customer service
• Refunded discount without hassle
• Timely delivery without damage
• Well-made and high-quality products
• Beautiful and luxurious designs
• Focus on sustainability and environmental impact
• Offers vegan leather products
• Sturdy and stylish luggage
• Resilient luggage cover
• Strong and compressible packing cubes
• Love the packaging and product
• Provides a magic eraser to clean the suitcase
• Responsive customer service
• Apologized for delay and offered refund
• Quality and look of the bag is worth the price
• Will purchase from Monos again

• Excellent customer service
• Durability and functionality
• Expansion system
• Build quality

• Poor customer service and aftercare
• Inadequate product quality for the price
• Lack of communication and support for returns
• Slow shipping process and delayed delivery
• Excessive return fees
• Lack of responsiveness and support for customer issues

• Price
• Limited availability

Monos offers free shipping to the contiguous United States and Canada. Customers living in Hawaii, Puerto Rico, or Alaska will have their shipping charges calculated at checkout. For international customers, shipping charges will also be calculated at checkout. There are no specific details mentioned about expedited or express shipping costs.

Briggs and Riley offers shipping to over 200 countries across the globe. For domestic orders within the continental US, they use FedEx and it will take approximately 2 business days to ship from the warehouse in New York. The cost of delivery will depend on the method you select at checkout. Orders over $99 will be eligible for free shipping within the continental US. Delivery methods and times for domestic customers include Ground service (7-10 business days), Express (3 business days), and 2-day (2 business days). For international orders, customers will be directed to FedEx Crossborder and charged all applicable shipping fees, taxes, customs, and duties.

Monos offers a 100-day trial period for their luggage, allowing customers to test their new suitcase in an indoor environment. If the size, weight, or color is not to the customer's liking, they can initiate a return within 100 days of receiving the luggage. However, the 100-day trial will be voided if the suitcase has been used in transit. The shipping cost of the return will be deducted from the total refund. For bags, apparel, and accessories, customers have 30 days from the delivery date to initiate a return. The items eligible for return must be in brand new, unused condition with all original packaging intact. The shipping cost of the return will also be deducted from the refund. The CleanPod UVC Sterilizer is final sale and cannot be returned. The brand does not provide information on how long it takes to process a return.

Briggs and Riley offers a 30-day window from the order date to return any unused items with their tags still attached. The company provides free return shipping and refunds payment within 7-10 business days. Unfortunately, international orders are final sale and cannot be returned. To return an item, customers must contact the company within 30 days of purchase and return the item with its tags still attached. The company will provide free return shipping and process the return within 7-10 business days.