Away
Away is a new bag company that believes cumbersome luggage should be a thing of the past. Our mission is to make your life on-the-go easier by making your bag smarter. We believe in packing light and being able to move freely with no restraints. Away was inspired by the idea that everyone needs their own personal sanctuary when they travel.
In the wild
Campaign & product imagery, pulled straight from the source. Drag to explore →
The story
Away is a luggage and travel accessories brand offering carry-on bags, backpacks, packing cubes, and duffle bags. The brand operates physical retail locations across major US cities and London.
Built for modern travelers seeking functional luggage and travel gear.
The DTCetc bottomline
What customers say
- Offers carry-on luggage designed for frequent travel
- Provides packing organization solutions like packing cube sets
- Operates physical retail stores in multiple locations for in-person shopping
- Features seasonal collections and collaborative designs
Popular products
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10 Away shipping policy
Free shipping
Away ships to Canada, the US, and the UK, with plans to expand worldwide. In the US and Canada, Away offers free shipping, with the exception of P.O. boxes. Shipping costs range between $15-$50 depending on the method and what is purchased. Orders ship from Away's warehouse in 1 business day, and free shipping arrives within 1-7 business days, depending on location. Personalized items take longer for delivery. Items are not shipped on weekends or national holidays. For customers outside of the US, Canada, and the UK, they can tweet @away or send an email to [email protected] to let Away know they would like their country on their radar.
Away return policy
100-day return window
Away offers a 100-day return policy for products that do not meet customer needs. Customers should fill out the online form to begin the return process. Shipping fees for returns from Canada are not covered by Away. Personalized items, however, cannot be returned or exchanged and the 100-day trial does not apply. Exchange items are subject to the remainder of the 100-day period. To make a return, customers should fill out the form on the returns page and the Away team will provide the next steps. Shipping fees are non-refundable and the company does not provide a timeline for processing returns.
