Mejuri

Founded in 2015 by Noura Sakkijha and Maj Masad, Mejuri is a fine jewelry brand that redefines luxury on the customer's terms. Mejuri believes that jewelry should be an expression of self and should have no limits. Their pieces are designed in-house with craftsmanship and responsible sourcing at the cornerstone of it all. The brand works with master jewelers to create pieces that feel like the customer, to mean what they want, wear how they want, and keep forever. Mejuri's entire production ecosystem aims to mitigate their impact on the environment, support and empower their partners, and give back to their communities. With their mantra "Fine jewelry for my damn self," Mejuri invites new customers to explore their collection and find pieces that speak to them.

Mejuri customers are individuals who appreciate fine jewelry and seek to express themselves through their accessories. They value the brand's in-house designs, responsible sourcing, and commitment to craftsmanship. Mejuri shoppers are drawn to the brand's mission to redefine luxury on the customer's terms and its focus on empowering its community.

• Mejuri has excellent customer service, with sincere and helpful responses to inquiries.
• The brand offers a great selection of jewelry, with occasional discounts and sales to make prices more affordable.
• The quality of the jewelry is consistently outstanding, with secure and fast delivery options.
• The online ordering system is seamless, with products delivered as stated and even more beautiful than the photographs.
• The website is easy to navigate, with well-made and beautiful jewelry available for purchase.

• Shipping fees may be automatically charged without clear notification.
• Some customers have reported issues with product quality, including breakage and damage.
• Customer service experiences have been mixed, with some customers reporting unhelpful responses to issues.
• International customers have reported difficulties with returns and contacting customer service.

Mejuri's shipping policy states that the indicated shipping timeline is an approximate number of days an order takes to deliver from the ship date indicated at checkout, and does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). The delivery may be delayed if a change of delivery option was submitted on the customer's end. If the order consists of in-stock, shipping later and/or made-to-order pieces, the dispatch date may change. The shipping fee is charged based on the subtotal before taxes, discounts, and non-refundable. Deliveries outside of the US, Canada, Australia, United Kingdom and Germany may be subject to additional custom duties and service fees. Mejuri cannot advise as to what the cost will be, as they vary by country. However, Mejuri is not able to reimburse customers for duties and taxes paid upon delivery. It should be noted that orders shipping to Canadian addresses may experience a delay due to extreme weather conditions. Additionally, if the estimated dispatch dates are more than 7 days apart (Canada and US only), the order may be split.

Mejuri offers a free 30-day return policy for customers in the US, Canada, UK, Australia, and Germany. However, shipping fees are non-refundable and a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. The return window starts from the day the shipment is delivered/picked up. To qualify for a return, items must be in their original condition without signs of wear or damage and returned by mail in all original packaging (tags, box, and pouch included). Engraved and monogrammed products, earrings used to pierce during a piercing appointment, and gift cards are non-returnable. No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set. Customers can return their purchases online and in-store.