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Maisonette

https://www.maisonette.com/

Maisonette is a United States-based luxury apparel retailer that sells children's Clothing. Simply put, Maisonette is the shortcut to fashion for kids and babies. They offer the best children's products catered from luxury brands and boutiques from around the world, creating an expertly curated shopping experience.

Category
Apparel
Specialty
Clothing
Socials
80
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Maisonette

Maisonette is a baby and kid's marketplace founded in 2017 by two moms with the goal of helping modern families navigate the adventure of raising the next generation. The company features the best products from around the globe, including stylish clothing, top toys and gear, and home décor. Maisonette is an expertly-curated marketplace that offers trusted guidance and inspiration to parents. They have everything a customer could dream of for kids and babies, from 800+ of the world's best brands. Maisonette also offers exclusive collaborations, mommy-and-me options, and Le Scoop, their content hub that helps parents stress less and parent better. Maisonette's mission goes beyond the product itself; it's a commitment to family, empowering parents to make the best decisions for their families and bringing a little bit of magic into family life every day.
More about Maisonette ->

Who Shops At Maisonette

Maisonette customers are modern parents searching for a one-stop-shop for stylish clothing, toys, gear, and home décor for their children. They appreciate the expertly-curated marketplace and the guidance and inspiration Maisonette offers. Maisonette shoppers value access to 800+ of the world's best brands and exclusive collaborations, as well as helpful content to navigate the adventure of raising the next generation.
More about Maisonette ->

What customers love about Maisonette

Here's what shoppers have to say:
  • Customer service is helpful and sets expectations without over promising
  • Impeccable customer service with quick response time for troubleshooting suggestions
  • Adorable items available, with top-notch customer service
  • Quick and efficient follow-up when a product was received in the wrong size
  • Awesome customer service and anticipation of receiving a fancy purse as a gift
Cons
  • Product quality and customer service at Maisonette have been inconsistent, according to multiple reviewers.
  • Some customers have reported issues with receiving their orders or getting adequate support from customer service.
  • There have been reports of items breaking or disappearing without explanation, leading to frustration and inconvenience for customers.

Maisonette's Shipping Policy

Maisonette is a marketplace with over 1000 brands that ship their products directly to customers. Shipping estimates are provided based on each brand's unique timeline, and it is recommended that customers check the estimated arrival dates of all their shipments during checkout or on their account's orders page. Maisonette offers simple and affordable flat rate shipping options to all U.S. states. Domestic ground shipping is free for orders over $95, but the item(s) being ordered must be able to ship via traditional ground shipping for this promotion to apply. Orders over $95 that do not qualify for domestic ground shipping, such as expedited orders, large parcel items, medium parcel items, freight delivery, and items that ship from outside of the United States, may include a small fee.
More about Maisonette ->

Maisonette's Return Policy

Maisonette has a return policy that allows eligible items purchased between November 1 and December 15 to be returned by January 15 of the following year. However, eligible items purchased after December 15 are subject to the standard 30-day return policy. The brand charges a flat return fee of $5.00 per shipment for all returns, regardless of the reason.
More about Maisonette ->
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
70
/
100
This brand offers products that are on the pricey side.
Quality Score
80
/
100
This brand offers products that are on the pricey side.
DTCetc Score
77
/
100
This brand offers products that are on the pricey side.
Target Audience

Modern parents, one-stop-shop, curated

Stereotype

Modern-parent

Pricing Rating
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Sustainability Score
70
/
100
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Quality Score
80
/
100
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DTCetc Score
77
/
100
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What The Experts Say...

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Maisonette on Socials

View this profile on Instagram

Maisonette (@Maisonette) • Instagram photos and videos

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