Maisonette

Maisonette is a baby and kid's marketplace founded in 2017 by two moms with the goal of helping modern families navigate the adventure of raising the next generation. The company features the best products from around the globe, including stylish clothing, top toys and gear, and home décor. Maisonette is an expertly-curated marketplace that offers trusted guidance and inspiration to parents. They have everything a customer could dream of for kids and babies, from 800+ of the world's best brands. Maisonette also offers exclusive collaborations, mommy-and-me options, and Le Scoop, their content hub that helps parents stress less and parent better. Maisonette's mission goes beyond the product itself; it's a commitment to family, empowering parents to make the best decisions for their families and bringing a little bit of magic into family life every day.

Maisonette customers are modern parents searching for a one-stop-shop for stylish clothing, toys, gear, and home décor for their children. They appreciate the expertly-curated marketplace and the guidance and inspiration Maisonette offers. Maisonette shoppers value access to 800+ of the world's best brands and exclusive collaborations, as well as helpful content to navigate the adventure of raising the next generation.

• Customer service is helpful and sets expectations without over promising
• Impeccable customer service with quick response time for troubleshooting suggestions
• Adorable items available, with top-notch customer service
• Quick and efficient follow-up when a product was received in the wrong size
• Awesome customer service and anticipation of receiving a fancy purse as a gift

• Product quality and customer service at Maisonette have been inconsistent, according to multiple reviewers.
• Some customers have reported issues with receiving their orders or getting adequate support from customer service.
• There have been reports of items breaking or disappearing without explanation, leading to frustration and inconvenience for customers.

Maisonette is a marketplace with over 1000 brands that ship their products directly to customers. Shipping estimates are provided based on each brand's unique timeline, and it is recommended that customers check the estimated arrival dates of all their shipments during checkout or on their account's orders page. Maisonette offers simple and affordable flat rate shipping options to all U.S. states. Domestic ground shipping is free for orders over $95, but the item(s) being ordered must be able to ship via traditional ground shipping for this promotion to apply. Orders over $95 that do not qualify for domestic ground shipping, such as expedited orders, large parcel items, medium parcel items, freight delivery, and items that ship from outside of the United States, may include a small fee.

Maisonette has a return policy that allows eligible items purchased between November 1 and December 15 to be returned by January 15 of the following year. However, eligible items purchased after December 15 are subject to the standard 30-day return policy. The brand charges a flat return fee of $5.00 per shipment for all returns, regardless of the reason.