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Made In
Made In Cookware brings restaurant-quality kitchenware to the home cook, crafted by expert manufacturers and renowned chefs. Elevate your cooking experience with their award-winning stainless clad cookware, knives, and fine china.
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Made In Cookware was founded by Jake and Chip almost 100 years after their family-owned restaurant supply business began. The company's goal is to provide restaurant-quality kitchenware to home cooks around the world. Made In Cookware offers a variety of high-quality kitchen essentials, including award-winning stainless clad cookware, knives, and fine china. Their products are crafted by some of the greatest craftsmen and manufacturers in the world, including the 700-year-old family business that invented the modern Chef Knife. Made In Cookware has collaborated with renowned chefs to fine-tune each tool they offer and even partnered with some to invent brand new ones. Their goal is to combine traditional craftsmanship with the expertise of professional chefs to create new heirlooms that reflect the modern food landscape.
Made In Cookware customers are home cooks who aspire to use restaurant-quality kitchenware. They value the brand's collaboration with renowned chefs and the use of traditional craftsmanship to create innovative kitchen tools. Made In Cookware shoppers seek high-quality kitchen essentials that elevate their cooking experience.
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Here's what shoppers have to say:
- The customer support has been improved and is now flawless and very helpful.
- The products are great and worth giving MadeIn a shot.
- The customer support team is quick to offer refunds or exchanges if needed.
Cons
- Some customers have reported issues with the quality of Made In's products, including rusting and peeling after only a short period of use.
- There have been complaints about the company's customer service, with some customers experiencing long wait times for responses and feeling dissatisfied with the level of support provided.
- Several customers have expressed frustration with the company's warranty policies, feeling that they were not adequately covered for issues that arose with their products.
- There have been concerns raised about the transparency of Made In's pricing, with some customers feeling misled about the true cost of their purchases.
Made In offers shipping within the United States and internationally to over 200 countries. In-stock orders are generally delivered within 3-5 business days, while preorders have an expected shipping date provided on the product page and order confirmation email. During peak holiday promotions, fulfillment times may be delayed by 3-7 business days. Kits are shipped in full at the date all items are in-stock, while items below the free shipping threshold will be held to ship with the rest of the order. Free shipping is available on orders over $49 in the contiguous US and to APO and FPO addresses. Shipping rates are calculated at checkout for Alaska, Hawaii, US territories, and international orders. Duties and taxes for international orders are calculated at checkout, and customers have the option to pay them at the time of purchase or upon delivery.
Made In has a return policy that allows customers to return their purchases within 45 days of the original delivery date. The policy applies to orders placed in the Contiguous U.S, and the company offers free exchanges or store credit. However, for all purchases made on or after February 1st, 2023, the company will retain $9.99 on all refunds to cover the handling fee associated with the return. International orders placed will incur a USD $25 flat fee for cross border returns. Customers should note that consumable items, engraved or customized items, limited edition releases, and items denoted as final sale are not eligible for returns.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
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This brand offers products that are on the pricey side.
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This brand offers products that are on the pricey side.
DTCetc Score
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This brand offers products that are on the pricey side.
Target Audience
Aspiring home chefs
Stereotype
Foodie
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