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CB2
CB2 is a modern furniture and home decor brand, and is the sister brand of Crate & Barrel. The furniture and home goods brand is known for their fresh, fun, and playful approach to home decor. In addition to furniture for every room in the house, they also carry a selection of unique kitchenware and home decor items, including lighting, art, and accessories. With their signature urban twist, CB2's products are often designed with small spaces and city living in mind, and their prices make it possible to decorate a first apartment with style.
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DTCetc’s Take
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CB2 is a modern home decor and furniture brand with over 24 locations across the country, CB2 offers a wide range of products that are perfect for those who want to add a contemporary touch to their living space. The brand is known for its unique designs and high-quality materials, which are carefully selected to ensure durability and longevity. Whether you're looking for stylish furniture pieces, decorative accents, or functional home essentials, CB2 has something for everyone. With a focus on modern aesthetics and innovative design, CB2 is the perfect choice for anyone who wants to create a chic and stylish home.
CB2 appeals to contemporary design enthusiasts who want to create a modern and stylish living space. These shoppers prioritize unique, high-quality pieces and appreciate the brand's innovative designs and diverse product offerings. They are willing to invest in furniture and home decor that reflect their chic, sophisticated tastes while adding functionality to their homes.
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Here's what shoppers have to say:
- Great customer service and fast response time
- High-quality products with unmatched look
- Fast and efficient delivery
- Excellent experience with back-ordered item and obtaining insurance certificate
Cons
- Issues with order fulfillment and communication
- Unsatisfactory customer service experience
- Challenges in contacting customer service
- Perceived lack of value for the price
- Similar products available at lower prices elsewhere
CB2 is a brand that values quick and economical shipping for their customers. Each order is reviewed individually to determine the best shipping method based on the destination, weight, and size of items. Shipping charges and delivery methods may be upgraded during checkout to provide better rates and times for consolidated orders. The exact shipping cost for the entire order is calculated and displayed during checkout.
CB2 has a return policy that allows customers to return non-furniture items in new and unused condition within 90 days of receipt with a valid proof of purchase. Furniture and rugs can be returned within 30 days of delivery or pickup, in new and resalable condition with a valid proof of purchase. Custom and personalized items cannot be returned. Shipping and handling fees will not be refunded. Items purchased outside of the U.S. may only be returned or exchanged within the country of purchase or sent back to the address on the return label. CB2 will do their best to make things right if the customer is not satisfied.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
70
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
67
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100
This brand offers products that are on the pricey side.
Target Audience
Contemporary design enthusiasts
Stereotype
Modernist
Pricing Rating
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Sustainability Score
70
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100
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Quality Score
75
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100
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DTCetc Score
67
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100
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