Lumi

Lumi is the revolutionary approach to learning piano that makes it more intuitive, accessible, and enjoyable than ever before. With a curated mix of interactive lessons and a diverse selection of music, Lumi is perfect for aspiring musicians and piano enthusiasts looking to progress in their musical journey.

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DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Lumi

Lumi is a revolutionary approach to learning piano that was founded by a team of musicians and education experts. This innovative brand is designed to make learning piano more intuitive, accessible, and enjoyable than ever before. Lumi offers a unique system that bypasses the traditional barriers to learning piano, making it easy for beginners to learn core skills such as rhythm and hand positioning. With Lumi, learners can play their first songs easily and quickly, inspiring them to continue onto more challenging music. The brand offers a structured curriculum that guides learners through their very first steps as a musician, featuring a curated mix of interactive lessons that are reinforced with exercises and songs. Lumi's selection of music goes far beyond traditional exam pieces, ensuring that learners stay motivated by learning to play songs they love from day one. Lumi is committed to making its platform better and better, gathering feedback regularly from learners to design new app features, lessons, and songs to improve the learning journey.

Who Shops At Name

Lumi shoppers are aspiring musicians or piano enthusiasts looking for a more intuitive and accessible way to learn the instrument. They appreciate the innovative system that makes learning enjoyable and the diverse selection of music that keeps them motivated to progress in their musical journey.

What customers love about Lumi

Here's what shoppers have to say:
  • The light-up keys are visually appealing and the build is compact and solid.
  • The music lessons are easy to follow and the device works as a regular midi controller.
  • The LUMI app is a great feature that allows for lessons, games, and song playing.
  • The purchase process was easy and the shipping and delivery were fast.
  • The LUMI keys are a great tool for learning piano basics with an extensive song library for all skill levels.
  • The device is also enjoyable for children, as it allows for interactive learning and play.
Cons
  • The product is expensive and requires a subscription service.
  • There are occasional technical issues with the device.
  • The app lacks sufficient content and could benefit from more options or a suggestion feature.
  • Charging and app errors have been reported.
  • Customer support has been unresponsive and unhelpful.

Lumi's Shipping Policy

Lumi offers shipping to a variety of countries including several in Europe, North America, and Scandinavia. However, they do not ship to PO Boxes or military addresses.

Lumi's Return Policy

Lumi has a standard 30-day refund policy for all orders delivered after December 25, 2020. Customers can request a refund before their LUMI product ships by submitting a Cancellation & Returns Form. To receive a full refund, customers must request a return within 30 days of delivery and return the product within 30 days in good condition and in its original packaging. All returned products must be unused. Lumi will process all refunds within 14 days of receiving the goods back.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
70
/
100
This brand offers products that are on the pricey side.
Quality Score
75
/
100
This brand offers products that are on the pricey side.
DTCetc Score
74
/
100
This brand offers products that are on the pricey side.
Target Audience

Aspiring musicians, piano enthusiasts, innovative learners

Stereotype

Musician

Pricing Rating
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Sustainability Score
70
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100
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Quality Score
75
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100
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DTCetc Score
74
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100
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Lumi on Socials

View this profile on Instagram

Lumi (@Lumi) • Instagram photos and videos

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