Kotn

Kotn is a sustainable fashion brand founded in 2015 by Rami Helali, Benjamin Sehl, and Mackenzie Yeates. The company is on a mission to change the way things are made, making products better for people and the planet. Kotn's products are made with considered design, relentless quality, honest value, and a positive impact. Their timeless designs honor the people who make them and the places they're made. Kotn's signature products include t-shirts, sweatshirts, and other wardrobe staples made from high-quality cotton. As a certified B Corporation, Kotn invests in creating jobs, infrastructure, systems, and education to alleviate poverty and create shared, sustainable growth for the communities they are part of.

Kotn's customers are individuals who prioritize sustainable fashion and seek high-quality wardrobe staples made with consideration for people and the planet. They value the brand's mission to create jobs, infrastructure, systems, and education to alleviate poverty and promote shared, sustainable growth in the communities they work with. Kotn's clientele appreciates the timeless designs, relentless quality, and honest value of the brand's products, and they are likely to be drawn to Kotn's status as a certified B Corporation.

• Customers love the brand's mission and products, and appreciate having an ethical brand to turn to for basics.
• Kotn keeps to classic styles that can be worn for years, and donates 100% of their proceeds to charity every Black Friday.
• The cotton used in Kotn products is soft and mid-weight, making for versatile and high-quality basics, even when purchased secondhand.
• Customers appreciate that Kotn is making sustainable fashion accessible and has added trendy styles and homewares to their offerings.
• Many customers love the ultra-cozy winter scarf offered by Kotn.

• Inconsistent sizing and limited size range
• Inconsistent quality of clothing items
• Poor durability after washing
• Limited and curated customer reviews
• Subpar ecommerce interface for inventory management
• Communication with customers needs improvement

Kotn offers standard shipping for their products with delivery times varying depending on the location. Greater Toronto Area can expect their orders to arrive within 5 business days, while Canada and USA can expect their orders to arrive within 2-7 business days. International orders can take up to 5-12 business days. It is important to note that shipping times may take longer than usual due to carrier delays and the brand cannot guarantee an exact arrival date. Kotn also offers Sezzle as a payment option, allowing customers to split their purchase into 4 interest-free payments over 6 weeks with no impact on their credit.

Kotn offers a flexible return policy for regular-priced items within North America, with a time limit of 30 days from the original order delivery date or in-store purchase date. The product being returned must be in its original condition with tags attached, and bedding must be returned with the original packaging, including the drawstring pouch. Canadian and US orders are issued a free shipping return label, and returns can also be made at any of Kotn's store locations with the product being returned and the receipt. Refunds, store credits, and exchanges will be processed once the product being returned is in-transit. However, sale and non-Kotn branded items, intimates (socks and underwear), headwear, ceramics, notebooks, and gift cards are final sale and cannot be returned. If a customer received a damaged product, they should contact the support team to assist with the return.