Frank and Oak

Frank and Oak is a Canadian clothing brand founded in 2012 by Ethan Song and Hicham Ratnani in Montreal. It offers quality, eco-friendly clothing and a personalized Style Plan subscription service. Its selection includes a range of men's and women's clothing and accessories, from casual to formal, and its materials include recycled polyester, wool, hemp, and organic cotton. Its shipping boxes and bags are 100% recycled materials. However, its sizes are limited and its prices are not particularly affordable.

Customers who prioritize eco-friendliness in their purchasing decisions would find Frank and Oak useful. These customers are likely to be environmentally conscious and seek out sustainable options when shopping for clothing. They may also be interested in supporting brands that prioritize ethical and responsible production practices.

Frank and Oak aligns with these customers' values by offering a range of eco-friendly materials, such as recycled polyester, hemp, and organic cotton. The brand's commitment to using 100% recycled materials for its shipping boxes and bags also appeals to customers who prioritize sustainability. Additionally, Frank and Oak's personalized Style Plan subscription service allows customers to receive clothing items tailored to their style preferences, reducing the likelihood of unnecessary purchases and waste.

While Frank and Oak's prices may not be affordable for all customers, those who prioritize eco-friendliness and ethical production practices may be willing to pay a premium for sustainable clothing options. Overall, Frank and Oak appeals to customers who value sustainability and are willing to invest in high-quality, eco-friendly clothing.

• Offers a variety of stylish and timeless clothing pieces of good quality.
• Has a global audience due to its local Montréal business.
• Offers a subscription box/style plan with versatile clothing.

• The quality of Frank and Oak's products is inconsistent.
• Customer service can be slow to respond and unhelpful.
• Shipping times are often longer than advertised.

Frank and Oak offers free shipping over $99 to US and Canadian customers, as well as 40+ countries around the world. Standard shipping averages 2-7 business days and costs $9.95, while Express Shipping averages 2-4 business days and costs $25. Customers also have the option of shipping to the store, which is free and averages 2-7 business days. For international customers, delivery times and costs vary depending on location, with prices ranging from $40 to $50.

Frank and Oak offers customers the option to return items in store or online. Returns for online purchases must be requested within 10 days of delivery or in-store purchase, and must be mailed back within 7 days. All items must be in unworn, unwashed condition with tags still attached, items ending in $.97 are final sale and cannot be returned. Custom suiting, bodywear, swimwear, grooming products, books, and magazines are not eligible for return. Frank and Oak typically processes returns within 7-10 business days.