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DSTLD
DSTLD is a United States-based casual apparel retailer that sells men's and women's Clothing. DSTLD focuses on simple designs and high-quality materials. DSTLD believes that we all benefit from the absence of the unnecessary so they stick to one color palette: black, white, gray, and denim.
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DTCetc Score
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DSTLD is a premium denim brand founded in 2014 by Corey Epstein and Mark Lynn that is focused on quality over quantity, creating consciously minimal designs that are edited for everyday life. The brand's design principles are inspired by the scientific method and creative process, which drives them to continually examine, explore, and express a distilled vision of what a core wardrobe should be. DSTLD is unwavering in their pursuit of methodical expertise, with a focus on purified fits, premium fabrics, manufacturing integrity, and sustainability practices. Their team prioritizes a progressive perspective, with a mixture of experience and thought that facilitates a process-driven approach to constantly improve their collections. DSTLD offers a range of denim products for both men and women, with an emphasis on timeless styles that are versatile and easy to wear.
DSTLD attracts customers who value premium denim, timeless styles, and sustainability practices. These individuals appreciate consciously minimal designs and the brand's commitment to methodical expertise, purified fits, and manufacturing integrity.
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Here's what shoppers have to say:
- Good pricing and discounts are frequently available
- Durable jeans that are decent-looking for the price
Cons
- Poor customer service and slow refund process
- Lack of responsiveness to customer inquiries
- Inconsistent product quality for the price point
- Questionable company management and organization
- Unpredictable shipping and checkout experience
- Potential instability of the company's future
DSTLD requires a phone number at checkout for additional security and all orders are subject to review for consumer protection. The brand does not offer international shipping at this time. Delivery schedules are estimated and vary depending on shipping locations. Weather issues may cause a delay in delivery. For cancellations or modifications, customers can contact DSTLD at hello@dstld.la, but orders that have already shipped cannot be cancelled or modified. The brand will help resolve disputes caused by shipping carrier errors or delays, but will not be held liable or responsible for them.
DSTLD offers free return shipping for returns and exchanges made within 30 days through their automated portal at returns.dstld.com. All returned items must have all original tags attached and cannot be worn, washed, altered, or damaged. Sale items are considered "final sale" and cannot be returned. Exchanges are permitted, but may only be made once per order. Exchanging an order that has already been exchanged once is not permitted. If you choose to ship your item/s back using your own shipping label outside of their automated portal, they do not refund any return shipping costs and are not responsible for items lost or damaged by carrier in transit. Please allow 7 business days for returns to be processed for a full refund of the purchase price and taxes minus exchanges and original shipping charges. Items purchased at 70% off are final sale, and items purchased at 40% to 60% off are exchange only. To start a return, customers must go to returns.dstld.com and enter their order number and shipping address zip code. A prepaid shipping label will then be generated and sent via email for the customer to print. The company is not responsible for items lost or damaged by carrier in transit.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
70
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100
This brand offers products that are on the pricey side.
Quality Score
55
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100
This brand offers products that are on the pricey side.
DTCetc Score
57
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100
This brand offers products that are on the pricey side.
Target Audience
Premium denim enthusiasts
Stereotype
Minimalist
Pricing Rating
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Sustainability Score
70
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100
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Quality Score
55
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100
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DTCetc Score
57
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100
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