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Chubbies
Chubbies is a United States-based casual apparel retailer that sells men's Clothing. Chubbies provides the perfect shorts for every occasion, sports, swim, casual, and lounge. Chubbies prioritizes comfort by offering a variety of thoughtfully designed styles and fabrics, for you to find the short that fits you best.
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DTCetc Score
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Chubbies is a vibrant and unique apparel brand that was founded in 2011 by a group of friends who were dissatisfied with the traditional world of men's fashion. Located in the United States, Chubbies offers a wide range of products that are designed to bring back the carefree and fun feeling of a Friday at 5pm. Their collection includes casual shorts, swim trunks, aloha shirts, sport shorts, lounge shorts, performance polos, t-shirts, hoodies, jackets, and more. With a focus on creating the perfect weekend wardrobe, Chubbies ensures that every piece of clothing is crafted with utmost attention to detail and quality. The brand prides itself on being a community-driven company, built by and for its customers. So if you're looking for apparel that embodies the spirit of relaxation and enjoyment, Chubbies is the perfect choice.
Chubbies is a brand that caters to customers who are looking to escape the constant distractions and stress of modern life and embrace a carefree and fun-loving lifestyle. These customers are seeking a break from the overwhelming digital world and want to focus on enjoying the present moment.
The customers who would find Chubbies useful are those who value authenticity and individuality. They are repelled by the traditional world of men's fashion that promotes a certain image and tries to dictate what is cool. Instead, they want clothing that reflects their own unique personality and style.
When making a purchase, these customers are looking for shorts and other apparel that is comfortable, well-crafted, and embodies a sense of nostalgia for the classic styles of the past. They want shorts that are the proper length and have personality, rather than being overly complicated with unnecessary features. Chubbies aligns with these values by offering a range of products that are designed specifically for the weekend, when customers can let loose and enjoy themselves.
Chubbies understands the importance of getting the weekend right and has built a brand that is centered around that Friday at 5pm feeling. Their apparel is not only well-rounded and custom-built for the weekend, but it is also created by and for their community. This sense of community and inclusivity resonates with customers who value authenticity and want to be part of a brand that understands and celebrates their desire for a break from the stresses of everyday life.
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Here's what shoppers have to say:
- The brand offers a wide range of colors and patterns that customers love
- Chubbies Shorts has a great selection of clothing for various body types
- The clothing is made from durable material that lasts for years
- Customers appreciate the high quality and pride that the brand puts into their clothing
- The customer service is excellent, with easy returns and exchanges
- Chubbies Shorts offers reasonable prices and good timing with shipping
- Customers enjoy the online shopping experience and the everyday low prices
- The clothing fits well, is comfortable, and looks good
- The brand has good value, stylish products, and caring staff
- Customers appreciate the organization of the store and the quality of the clothing
- Chubbies Shorts offers a variety of colors and styles, but could improve by adding more pockets and color options
- The fabric of the clothing could be sturdier and have better stain protection
- Customers love the feel and look of the shorts, and enjoy the wide color selection
- The fabric is lovely and the shorts are versatile for various activities
Cons
- The company's customer service was unhelpful in resolving issues with orders.
- Customers who paid for expedited shipping did not receive their products on time and received incorrect items.
- Multiple customers had difficulty returning incorrect items.
- Dealing with customer service was a frustrating experience when packages were returned and the company refused to help.
- The exchange procedure for sizing issues was inconvenient and time-consuming.
- Customers who experienced lost packages were only offered replacements or store credit, not refunds.
Chubbies has a shipping policy that aims to ensure on-time delivery of packages, especially during the holiday season. However, due to logistics issues and carrier delays, delays in delivery may occur. To avoid any issues receiving packages needed for the holidays, it is strongly encouraged to place orders as soon as possible. Once an order is in-transit, customers should allow an additional 1-2 business days beyond the projected shipping timeline for packages to arrive.
During this time of the year, Chubbies notes that many carriers may be employing new delivery drivers, which can sometimes result in packages being delivered to neighbors by mistake or to unusual areas of the customer's residence. If a package is marked as delivered but cannot be located, customers are advised to check their property and contact neighbors.
Orders placed with standard shipping will be processed within 24-48 business hours. For expedited orders placed on business days before 2:00pm Eastern Time, they will be shipped out the same day. Expedited orders placed after 2:00pm Eastern Time will be shipped out the next business day.
To estimate the arrival date of a package, customers are instructed to count the business days starting from the day after the package ships. If a holiday occurs while the package is in transit, an additional business day should be added to the estimated arrival date.
For customers located in the USA who need their shorts urgently, Chubbies offers multiple paid shipping methods for faster delivery. By selecting one of the expedited options during checkout, customers can have their orders delivered by UPS. Standard shipping orders, on the other hand, will be shipped via DHL and delivered by the USPS.
Unfortunately, Chubbies currently does not provide expedited shipping for international orders. The brand apologizes for any inconvenience caused.
Chubbies offers a generous return policy for their customers. Customers have up to 90 days from the date of original purchase to return or exchange their items. However, there are some restrictions to the return/exchange process. Final sale items, items with the matchbook tag removed, and gym/swimwear with tags removed are not eligible for return or exchange. Additionally, due to return abuse and fraudulent activity, only one exchange per order is allowed at this time. Returns over $500 will be manually reviewed by the Chubbies team before any refunds or exchanges are processed. If customers believe their item may have a manufacturing issue, they can contact Chubbies for further assistance. Instructions for returning items are not provided in the available information.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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60
This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand offers products that are on the pricey side.
Quality Score
90
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100
This brand offers products that are on the pricey side.
DTCetc Score
84
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100
This brand offers products that are on the pricey side.
Target Audience
Young men
Stereotype
Lively
Pricing Rating
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Sustainability Score
80
/
100
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Quality Score
90
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100
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DTCetc Score
84
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100
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