Butternut Box

Butternut Box understand how important convenience is to you and your dog, that's why we have designed a home delivery service especially for dogs. Each order is prepared fresh, delivered direct to your door, and our 100% human grade ingredients are perfect for fussy eaters or dogs with sensitive tummies. We believe that great food is the best way to nurture your dog.

Category
Pets
Specialty
Socials
81
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Butternut Box

Butternut Box was founded in 2016 by two friends, Kev and Dave that started with a mission to deliver health and happiness to dogs and their humans. Butternut Box offers fresh, cooked meals made with simple, healthy ingredients that are gently cooked to maintain their nutritional value. With a team of passionate individuals and a Dog Squad, Butternut Box is dedicated to providing the best possible service to their customers. The company also gives back to the community by donating meals to those in need and partnering with various charities. Butternut Box is more than just a pet food company, it's a movement towards a healthier and happier lifestyle for dogs.

Who Shops At Butternut Box

Butternut Box customers are dog owners who care about their pets' health and happiness and want to provide them with nutritious, freshly cooked meals made from simple, healthy ingredients. They appreciate the company's dedication to delivering top-notch service and are likely to be interested in Butternut Box's efforts to give back to the community through meal donations and charity partnerships. These customers are part of a movement towards a healthier and happier lifestyle for dogs and their humans, valuing the well-being of their pets as an essential part of their lives.

What customers love about Butternut Box

Here's what shoppers have to say:
  • Customers love the food options and their dogs enjoy all the recipes.
  • The ordering process is simple and efficient, and deliveries are always on time.
  • Dogs who were previously picky eaters have started enjoying their meals with Butternut Box.
  • The customer service team is helpful and quick to resolve any issues.
  • Dogs are in good health and have shiny coats after switching to Butternut Box.
Cons
  • The price of Butternut Box's food may be considered high by some customers.
  • There have been occasional issues with delivery times and the delivery service used.
  • Some dogs may not enjoy the taste of the food, leading to a potential waste of money.
  • Changes to the recipe and introduction of new supplements may cause digestive issues for some dogs.
  • Unsubscribing from Butternut Box's emails may not always be successful.

Butternut Box's Shipping Policy

Butternut Box offers a subscription service with the option to select delivery dates for the first delivery during the ordering process or through the Logged-in Pages. Future deliveries run on a regular schedule that can be viewed in the Account's Logged-in Pages, which includes the price and delivery dates for the next order. However, actual delivery times may vary depending on the customer's location, stock availability, and finalization of information on the Logged-in Pages. For non-subscription products, an estimated delivery date is provided during the ordering process, with updates given if there are any changes.

Butternut Box's Return Policy

Butternut Box's return policy states that due to the perishable nature of their products, customers are not able to return any items unless there is something wrong with them. Customers are advised to contact the company if there are any issues or questions regarding their order. However, if there is an issue with the product, free returns are offered as long as the customer contacts the company within 30 days of purchase.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
78
/
100
This brand offers products that are on the pricey side.
DTCetc Score
81
/
100
This brand offers products that are on the pricey side.
Target Audience

Dog-loving health enthusiasts

Stereotype

Dog-lover

Pricing Rating
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70
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Sustainability Score
80
/
100
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Quality Score
78
/
100
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DTCetc Score
81
/
100
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Butternut Box on Socials

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