PetPlate

The innovative PetPlate delivers high-quality, nutritious dog food in convenient pre-portioned cups. Designed by vets, made by chefs, loved by dogs.

Category
Pets
Specialty
Socials
78
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About PetPlate

Pet Plate is a fresh dog food delivery service founded in 2016 by Renaldo Webb with the mission of providing healthier, longer, and happier lives for dogs. Their human-grade meals are made with high-quality ingredients and prepared in USDA kitchens, then flash-frozen and delivered right to your door. The brand has received attention from media outlets such as Forbes, Fox5, CBS News, and Newsday, and has a loyal social following. Pet Plate ingredients come from whole food sources such as pumpkin, apples, and chicken, and the company has a commitment to quality, safety, and science. Their meals are made in the USA and come with a satisfaction guarantee, as well as free ground shipping.

Who Shops At PetPlate

Pet Plate shoppers are dog owners who want to provide their pets with high-quality, human-grade, whole food ingredients in their meals. They value the brand's commitment to quality, safety, and exceptional taste, as well as the convenience of customized meal plans and doorstep delivery.

PetPlate Pros & Cons according to customers

Pros
  • PetPlate offers a convenient and healthy way to feed pets, with delicious recipes that are tailored to their individual dietary needs.
  • The company provides a wide variety of meal options and convenient delivery services.
  • Customers report that their pets enjoy the meals and that they are easy to make.
Cons
  • The quality of PetPlate's products is inconsistent.
  • Some customers have reported issues with the packaging and delivery of their orders.
  • There have been complaints about the price of PetPlate's products being too high compared to similar brands.

PetPlate's Shipping Policy

Pet Plate offers free ground shipping on all orders within the 48 contiguous states. Orders are packed with dry ice to ensure the meals stay frozen and fresh, and the containers should always arrive frozen and cold to the touch. If otherwise, customers can reach out to the customer service team. Unfortunately, Pet Plate does not offer international shipping to Canada.

PetPlate's Return Policy

Pet Plate's return policy allows customers to receive a refund if their pet does not take a liking to the meals. If it is the customer's first order, they should send an email to [email protected] for a refund. Pet Plate asks customers to donate uneaten meals instead of throwing them out. There are no return restrictions, such as time limit to return an item, and the company does not specify how long it takes to process a return. Non-edible items, such as treats, cannot be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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60
This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
78
/
100
This brand offers products that are on the pricey side.
Target Audience

Pet Owners

Stereotype

Pet-parent

Pricing Rating
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60
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Sustainability Score
80
/
100
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Quality Score
90
/
100
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DTCetc Score
78
/
100
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PetPlate on Socials

View this profile on Instagram

PetPlate (@PetPlate) • Instagram photos and videos

Brands Like PetPlate

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Butternut Box

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Cat Person

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Dog is Human

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Fetching Fields

We make all natural, certified organic, plant-based dog treats and snacks using the highest-quality ingredients. Our products are non-GMO, gluten-free and Kosher. To Happy, Healthy Canines!

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