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Whole Latte Love
Our one-stop shop for gourmet coffee and espresso machines offers a fully curated collection of the best products for the passionate coffee enthusiast. We're on a mission to connect people with truly exceptional coffee experiences. Help us realize our dream - Whole Latte Love!
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DTCetc’s Take
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Whole Latte Love, founded by Gary and Lauren Salzman in 1997, is a family-owned business that is dedicated to providing the best service and selection of products for the home coffee world. They offer unparalleled customer service with a team of informed and personable experts available to answer any questions. As the experts in the industry, Whole Latte Love delivers videos, blogs, and buying guides to help customers become coffee experts themselves. They are committed to quality, selecting only the best products for their site and providing warranties for many of their items. With Whole Latte Love, customers can trust that they are receiving the best products and support from a team that treats them like family.
Whole Latte Love customers are coffee enthusiasts looking for high-quality products and expert advice to elevate their home coffee experience. They value the brand's dedication to quality, unparalleled customer service, and educational resources.
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Here's what shoppers have to say:
- Whole Latte Love offers good prices for high-quality machines that consistently make outstanding espresso
- Excellent customer service
- The company has a wide variety of products for all price ranges and makes informative videos to help customers make informed decisions about their purchases
- Whole Latte Love ships quickly and efficiently, with expert packing to prevent damage
- They are a great source of information on espresso making and offer great products, prices, selections, and service
Cons
- Customers have reported issues with product malfunctions and delivery mishaps.
- Some customers have experienced difficulty with customer service, including unresponsiveness and unhelpfulness in resolving issues.
- There have been reports of damaged products being delivered and incorrect replacement parts being sent.
- Multiple orders have been mishandled, leading to frustration and wasted time and money.
Whole Latte Love offers a flexible shipping policy, reserving the right to choose the appropriate method and carrier for each shipment. Most domestic and international orders are shipped via UPS, with oversized shipments or those requiring special handling delivered by other carriers. Orders over $1,000.00 and those shipped via expedited shipping methods require a signature upon delivery. Free standard shipping is offered on all retail orders over $50.00 shipping to destinations in the Contiguous United States, excluding orders containing commercial products. Starter kits and accessories may be shipped separately from espresso machines and grinders, and different shipping methods may be used for each package. Shipping to PO boxes is limited to items weighing under 1lb, with all other items requiring a valid street address via UPS. Shipping to APO/FPO/DPO addresses may require additional processing time and certain products may not be shippable due to USPS size and weight restrictions.
Whole Latte Love offers a return policy for eligible items within 30 days of purchase. Unopened and unused accessories, new or lightly used espresso machines, coffee makers, and coffee grinders qualify for return. However, parts, opened or used accessories, and items classified as 'Commercial' or for commercial-use are not returnable. Coffee and grocery items are also non-returnable for health and safety reasons. If an item is eligible for return, customers must contact Whole Latte Love for authorization and follow the instructions provided in the Return Merchandise Authorization (RMA) email. Returned items must be in their original packaging, clean and dry, and not functionally or cosmetically damaged. Customers are responsible for return postage and are encouraged to use traceable shipping methods. A 5% restocking fee will be deducted from the refund for any returned items, and a 15% restocking fee for Canadian orders. Refunds will be processed to the original payment method and may take some time to appear. Whole Latte Love does not accept returns for orders outside of their return window.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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80
This brand offers products that are on the pricey side.
Sustainability Score
75
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100
This brand offers products that are on the pricey side.
Quality Score
80
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100
This brand offers products that are on the pricey side.
DTCetc Score
81
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100
This brand offers products that are on the pricey side.
Target Audience
Coffee enthusiasts
Stereotype
Coffee-enthusiast
Pricing Rating
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Sustainability Score
75
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Quality Score
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DTCetc Score
81
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100
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