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Umami Cart
Umami Cart delivers the best Asian products and ingredients to your doorstep. With a wide variety of traditional staples and up-and-coming Asian-American owned brands, their expert buying team sources the highest quality products and freshest produce. Celebrate and highlight the endlessly diverse, unique, and ever-evolving Asian American culture and cuisine with Umami Cart.
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Umami Cart is an online grocery store that was founded by a first-generation, third-culture kid who grew up in Spain with Chinese parents. The company was established with a mission to deliver the best Asian products and ingredients to customers' doorsteps. Umami Cart offers a wide variety of Asian veggies, fresh fruits, cuts of meat, pantry staples, rice, noodles, and more. The company's expert buying team is dedicated to sourcing the highest quality products and freshest produce. Umami Cart's selection includes both traditional staples and up-and-coming Asian-American owned brands. The company aims to celebrate and highlight the endlessly diverse, unique, and ever-evolving Asian American culture and cuisine.
Umami Cart shoppers are food enthusiasts who appreciate the convenience of having Asian products and ingredients delivered to their doorsteps. They enjoy exploring the diverse, unique, and evolving Asian American culture and cuisine, and value the company's commitment to sourcing high-quality products and fresh produce.
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Here's what shoppers have to say:
- Umami Cart has an extensive selection of products, both shelf-stable and fresh, providing endless possibilities for customers.
- The convenience of Umami Cart's online marketplace is unbeatable, with easy scheduling for deliveries and careful packaging of items.
- Customers keep coming back to Umami Cart for their Asian essentials and interesting produce.
- Umami Cart provides free gifts with purchases, adding to the positive experience for customers.
Cons
- The quality of the products from Umami Cart is inconsistent.
- The customer support from Umami Cart needs improvement.
- Umami Cart's website lacks clear communication channels for customer support.
- Overall, the shopping experience with Umami Cart is unsatisfactory.
Umami Cart is a brand that delivers its products to most states in the United States. Customers can check if their zip code is eligible for delivery using the zip code checker in the menu bar. The brand is rapidly expanding its coverage, so customers are encouraged to check back if their zip code is not currently available. Unfortunately, there is no information available on shipping prices or costs, nor are there any deals for purchases over a certain price. It is also unclear if Umami Cart ships internationally or only domestically within the United States.
Umami Cart offers a 100% customer satisfaction guarantee for all of their products and services. If a customer is dissatisfied for any reason, they can contact the customer service team via email or contact form to make it right. For grocery or perishable products, customers have up to seven days after delivery or until the expiration date printed on the product to contact Umami Cart about the products. For frozen products, customers have up to 21 days after delivery to contact Umami Cart. The company may require the return of the product before issuing a credit voucher or substituting an acceptable item. If an item is defective, damaged, or the wrong item is received, customers should contact Umami Cart immediately. Once Umami Cart receives and reviews the return, the customer will be notified if the refund was approved or not. It may take some time for the bank or credit card company to process and post the refund. Umami Cart does not have any information on returns restrictions or items that cannot be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
60
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
64
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100
This brand offers products that are on the pricey side.
Target Audience
Asian cuisine enthusiasts
Stereotype
Foodie
Pricing Rating
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Sustainability Score
60
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100
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Quality Score
75
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100
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DTCetc Score
64
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100
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