Yun Hai

Yun Hai is a premium ingredient brand founded by Lisa Cheng Smith, Lillian Lin, and Ivan Wu in Taichung that offers a selection of fine and fancy ingredients for Chinese and Taiwanese cooking sourced directly from artisans, farms, and soy sauce breweries in Taiwan. Yun Hai aims to bring visibility to the culture, cuisine, and independence of Taiwan while offering traditional foods that represent the terrain, technique, history, and humanity of the country. The brand's name, Yun Hai 雲海, means "sea of clouds," which symbolizes the natural beauty of Taiwan and its populations. Customers can expect high-quality ingredients that are perfect for elevating their cooking to the next level.

Yun Hai customers are individuals who appreciate premium ingredients and have a passion for Chinese and Taiwanese cooking. They value the authenticity and quality of ingredients sourced directly from artisans, farms, and soy sauce breweries in Taiwan. Yun Hai's clientele likely consists of home cooks and professional chefs looking to elevate their dishes using traditional ingredients that represent Taiwan's rich culture, history, and natural beauty.

• The box contains high-quality basic ingredients accompanied by helpful recipes to inspire creativity in the kitchen.
• Features some of the best chili crisp and soy sauce available on the market.
• The products are absolutely amazing and of exceptional quality.
• The dried fruits are lightly sweet, allowing the natural flavor of the fruits to shine through, and pair perfectly with the included plum powder.
• The white sesame paste is a crowd favorite, especially for use in summery cold noodle dishes.
• The vat-bottom soybean paste and amber river soy sauce are among the highlights of the box and a big hit with fans.

• The quality of some products needs improvement.
• There have been issues with consistency in product quality.
• Some customers have experienced difficulty with customer service.

Yun Hai offers shipping within the contiguous US, with orders over $100 receiving free shipping and orders below $100 having a capped shipping fee of $10 per order. The brand uses UPS, FedEx, DHL, or USPS depending on location and order size, with orders typically arriving between 3-5 business days after processing time. International shipping is also available to Canada and the UK, with rates calculated at checkout based on location and order size. Please note that shipments to countries outside the US may be subject to taxes, customs duties, and fees levied by the destination country, and the recipient of the shipment is responsible for any of the fees listed above. In the event of any damaged items, customers can fill out a Damaged Items.

Yun Hai has a strict return policy where food items cannot be returned, but only replaced if they are defective or damaged. Customers who need a replacement for a defective or damaged product must fill out the Damaged Items Form. Non-food items can be returned within 30 days from the date of purchase if they are unused and unopened.