Totm

Totm is a period care brand founded by Suzie and Rebecca in 2018. The company aims to shake up the period care industry by providing high-quality, ethical, and sustainable products that are free from unnecessary plastic, chemicals, dyes, and fragrance. Totm's mission goes beyond their products as they strive to end period shame and raise awareness about menstrual health. They support Endometriosis UK, an organization that provides vital support services to those affected by endometriosis. Totm offers a wide range of sustainable period care products, including tampons, pads, cups, and reusable options. They are committed to creating a period powerful future and empowering menstrual wellbeing.

Totm customers are individuals who prioritize ethical and sustainable period care products. They appreciate the brand's efforts to raise awareness about menstrual health, end period shame, and support organizations like Endometriosis UK, contributing to a period powerful future and empowering menstrual wellbeing.

• The TOTM pads are comfortable and do not cause skin irritation
• The lack of harmful ingredients in the pads make up is a great feature
• The subscription service is flexible and convenient
• The company's commitment to sustainability and organic materials is appreciated
• The customer service is excellent and responsive
• The products are high quality and provide good protection

• The quality of Totm's menstrual products is inconsistent and often does not meet customers' expectations.
• The sizing and fit of their menstrual cups and tampons can be problematic, leading to discomfort and inconvenience.
• Some customers have experienced issues with leakage and staining while using Totm's products.
• The organic cotton liners may not be suitable for everyone, as they can cause irritation and leave residue.

Totm currently only delivers within the UK, but they have plans to expand to more locations soon. Standard shipping takes 2-3 business days, while express shipping takes 1-2 business days. The brand's mailbags are made with 100% recyclable and compostable paper, while larger orders may arrive in planet-friendly boxes. Shipping is free for orders over £15, while a flat rate of £2.50 applies for orders below that amount. Express shipping is also available for £4.99. Orders received before 4pm (GMT) will be shipped on the same day, while orders received after that time or on weekends will be shipped the next working day.

Totm's return policy states that they cannot accept returns due to a change of mind. Returns are only accepted if the goods are faulty, have been described incorrectly, or if the customer receives an incorrect order. Customers must contact Totm within 14 days of delivery by email to initiate a return. There is no information on how long it takes the company to process a return. It should be noted that if an item is not faulty, incorrectly described, or an incorrect order, it cannot be returned.