Peak Design

Peak Design was founded in 2010 by Peter Dering. They specialize in creating carry solutions for creatives, commuters, and adventurers. Their products are designed to be accessible, organized, and protected, making carrying gear an absolute joy. Peak Design prioritizes people and planet over profit, and they hold themselves accountable to that objective in every decision they make. They are entirely carbon neutral, give 1% of their revenue to environmental nonprofits, and meet high standards for verified social and environmental performance as a Certified B Corporation. Through crowdfunding, customers are able to participate more intimately in their design process, encouraging them to take risks, prioritize innovation, speak honestly, and shun tradition. Overall, Peak Design is a brand that values responsible and sustainable practices, while creating innovative and delightful products.

Peak Design customers are creatives, commuters, and adventurers who seek well-designed, organized, and protected carry solutions. They value the brand's commitment to responsible and sustainable practices, carbon neutrality, and their status as a Certified B Corporation.

• Peak Design has quality products that are functional and durable, making them a great investment for photographers and travelers.
• The company has excellent customer service, with representatives who are helpful, understanding, and efficient in handling warranty claims and replacements.
• Peak Design's lifetime warranty is real, and they keep their promises by replacing faulty products with newer versions for free, including delivery.
• Customers appreciate the brand's attention to detail and design, with products that are well-made and should last a long time.
• Peak Design's camera strap and connector system is fantastic, and their customer service is willing to help customers find solutions to compatibility issues with other camera brands.

• Customer service could be improved
• Returns process could be more efficient
• Some products may not work well with certain gear

Peak Design offers shipping services for both domestic and international orders. For U.S orders, the products are shipped from their warehouse near Los Angeles and are sent via USPS 1st Class, USPS Priority, or FedEx Ground. The specific service is automatically chosen by their system depending on the size and weight of the order. On the other hand, international orders are shipped from one of their six global warehouses in Los Angeles, Toronto, London, Tilburg, Hong Kong, and Sydney. The system automatically chooses the closest warehouse and the fastest standard/ground service available. However, prior to shipping, they cannot guarantee which shipping service or warehouse will be used. Peak Design does not offer free shipping to everybody or shipping discounts to international customers who place big orders.

Peak Design has a straightforward return policy for both domestic and international orders. Domestic returns are facilitated through Happy Returns, which incurs a flat $8 shipping fee per return label generated. Customers can choose to exchange their product or receive store credit, which will be sent as an eGift card. International returns are also facilitated through Happy Returns, but customers are responsible for shipping fees through the discounted prepaid label option or paying for postage in full with the carrier of their choosing. Customers have the option to exchange their product or receive store credit. Return credits or refunds will be initiated as soon as the return is received and verified at the returns processing facility, which may take 1-2 weeks to complete.