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Muse
Muse is the ultimate tool for building a rewarding meditation practice. With real-time feedback and motivational challenges, this technology-driven brand promotes relaxation and improves mental performance.
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DTCetc’s Take
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Muse is a company founded by Chris Aimone, Ariel Garten, and David Alter in 2014 who are dedicated to helping individuals build a rewarding, long-term meditation practice. Their flagship product, also called Muse, is a tool that provides accurate, real-time feedback on what's happening in your brain while you meditate. Muse has been shown to have numerous benefits, including reducing stress by 16% in just four weeks, improving mental performance and reaction times, and promoting relaxation. Muse provides motivational challenges and rewards to encourage users to build a regular meditation practice, making it easy to learn the art of meditation.
Individuals looking to develop a long-term meditation practice and improve their mental well-being shop at Muse. These customers value the brand's technology-driven approach to meditation and the motivational challenges and rewards provided to encourage consistency.
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Here's what shoppers have to say:
- Upgrading to the New MuseS was easy and hassle-free.
- Muse has excellent customer service and backs up its product with a good replacement policy.
- The product is well-built and delivers what it promises, and customer service is friendly and knowledgeable.
- The after-sale service is excellent.
Cons
- Connectivity issues have been reported by some Muse users.
- Sound problems and challenges reaching customer service have been noted by some users.
- Some customers have expressed dissatisfaction with the requirement for a credit card for future renewals after purchasing a year of Muse premium.
- A few customers have received faulty products when purchasing Muse as a gift.
- Customer service and returns have been problematic for some Muse customers.
Muse ships orders from a third-party warehouse within 1-2 business days of purchase. Delivery within the United States takes 3-5 business days, but rural regions and international destinations may experience longer shipping times. The brand does not offer overnight or rush shipping at this time. Multiple items may ship separately. If there is an error with the shipment information, Muse will attempt to redirect the package if contacted within the first 4 hours of regular business hours. The brand does not guarantee successful delivery to PO/APO/FPO Boxes and recommends using a civic address. Claims for lost products will be investigated on a case-by-case basis.
Muse offers a 30-day money-back guarantee for purchases made on choosemuse.com. Customers who are unhappy with their purchase should contact the Muse Customer Care Team with their order number to coordinate a return. The company covers the cost of return shipping within the United States and Canada, but any additional fees are at the customer's expense. Muse's 30-day return policy only applies to online purchases made on their website. If purchased from a retail partner, the customer must return the item directly to them. There is no information available on how long it takes the company to process a return. The brand offers exchanges for customers within the 12-month warranty period who purchased their Muse from Interaxon or an authorized retailer. Proof of purchase and the headband's serial number are required.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
70
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
76
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100
This brand offers products that are on the pricey side.
Target Audience
Meditation enthusiasts
Stereotype
Meditator
Pricing Rating
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Sustainability Score
70
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100
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Quality Score
75
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100
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DTCetc Score
76
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100
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