Mori

Mori, founded in 2015 by Akin Onal and his wife, is a brand that specializes in creating sustainable, organic, and soft baby products. The company's mission is to make parenthood simple by providing natural essentials that are safe and comfortable for babies. Mori's products are made with the highest-quality organic fabrics that are gentle on a baby's delicate skin. The brand's gender-neutral color scheme makes it easy to mix and match outfits, and their no-frills and no-fuss approach means that parents can focus on the important moments with their little ones. Mori's commitment to sustainability and ethical sourcing makes it an ideal choice for parents who want to protect their babies and the planet.

Eco-conscious parents who prioritize organic, sustainable, and gentle products for their babies shop at Mori. Mori's customers appreciate the simplicity and gender-neutral designs that make parenting easier while also protecting the planet.

• Cute designs and good quality
• Responsive and efficient customer service
• Softest baby clothes that last for years
• Faultless quality and service
• Pleasant experience with easy-to-use website and cute products

• Shipping and customer service have been inconsistent and disappointing
• Products are overpriced for their quality and sizing
• The company's transparency and communication could be improved
• Some customers have experienced issues with missing items or misleading vouchers

Mori offers free standard US shipping on orders over $100. For orders below $100, the standard shipping fee is $8.95. Orders take up to 48 working hours to dispatch, while personalized products can take up to 5 business days to dispatch. The brand also offers express shipping for $25, which guarantees same-day processing for orders placed before 2pm. Standard shipping time varies depending on the location, while express shipping takes 2 business days for orders placed before 2pm.

Mori has a 30-day return policy for items in perfect saleable condition with tags attached. Returns costs are calculated by the chosen courier and will be deducted from the refund. The brand can only accept back whole items, and sets or multipacks are considered one and cannot be partially returned. Underwear, face masks, personalized products (unless a manufacturing fault) cannot be returned or exchanged. Once received by the warehouse, returned items are processed within 10-15 working days. Delivery fees are non-refundable. Customers must obtain proof of postage for their return package. If an item was a gift, a gift card will be issued for the value paid.