Imperfect Foods

Imperfect Foods is a subscription-based produce delivery company that was founded in 2015 by Ben Simon and Ben Chesler with the mission to eliminate food waste by bringing unconventional-looking produce straight to customers' doors. The San Francisco-based company partners with over 100 donation organizations and has created a grant program called Feeding the Change, saving 139 million pounds of imperfect food from going to waste. Imperfect Foods boxes include items that are still perfectly edible but that are surplus or discontinued, have a cosmetic imperfection, or are oversized or undersized. Customers have the option to customize their box with add-ons such as the Meat & Fish Pack or Dairy Pack, and can also take advantage of the box return program to recycle produce boxes. Prices for produce boxes range from $16-$27, and there is also a reduced-cost box program for low-income households. Imperfect Foods provides replacements or refunds for damaged items, making it an affordable and convenient way to get fresh and delicious produce.

Customers who are eco-conscious and value sustainability would find Imperfect Foods useful. These customers are looking for ways to reduce their carbon footprint and minimize food waste. They are also interested in supporting companies that prioritize sustainability and social responsibility. Imperfect Foods aligns with these values by rescuing surplus or discontinued produce that would otherwise go to waste and partnering with donation organizations to feed those in need. The company's grant program, Feeding the Change, further demonstrates their commitment to reducing food waste. Additionally, customers can customize their box with add-ons such as the Meat & Fish Pack or Dairy Pack, allowing them to support sustainable and ethical farming practices. The reduced-cost box program for low-income households also shows Imperfect Foods' dedication to making fresh produce accessible to everyone. Overall, Imperfect Foods provides a convenient and affordable way for eco-conscious customers to get fresh and delicious produce while supporting a company that prioritizes sustainability and social responsibility.

• Imperfect Foods has a great selection of tasty, healthy foods, including seasonal produce, reliable staples, and packaged goods.
• The produce is fresh and delicious, and the prices are comparable or slightly cheaper than Whole Foods.
• Customer service is prompt and delivery is seamless.
• The company helps to eliminate unnecessary food waste and offers a variety of brands and items to try.
• It is easy to schedule boxes for delivery, and it has saved money overall by eliminating impulse buys.

• Produce quality can be inconsistent.
• The website could use some improvement.
• Prices may not always be competitive.
• Inventory can be unpredictable.
• Excessive packaging is a concern.
• Delivery times can be unreliable.
• Some customers have noticed a decline in quality over time.
• Cross-contamination of fish and other items has been reported.

Imperfect Foods delivers to certain areas within the US. Delivery is made Monday through Saturday before 9pm, and customers will be notified via text or email with the expected delivery date and time. Delivery fees range from $5-$9 depending on the location. The driver will leave the box at the customer’s front door or another designated area. The driver will not enter the customer’s home or leave the box inside a garage or backyard. If a third-party delivery service is used, a tracking number will be provided. There are no shipping prices, shipping costs, or shipping deals for purchases over a certain price. Imperfect Foods does not deliver internationally.

Imperfect Foods offers a return policy for customers who are unhappy with their items. To return an item, customers must submit a contact form on their website. Depending on the reason for the return, Imperfect Foods may provide a replacement or a full or partial refund of the purchase price. Customers may be asked to provide a photo of the item before the refund is issued. There is no time limit for returns, but it may take the company up to several days to process the return. Items that are perishable or have been opened cannot be returned.