Hitch

Hitch is the ultimate brand for busy, on-the-go individuals who value sustainability and functionality. Their flagship product, the Hitch Bottle and Cup, is a must-have for those who want to carry their daily essentials with ease. Crafted using high-quality, eco-friendly materials, Hitch is committed to creating a climate positive future.

Specialty
Socials
30
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Hitch

Hitch is a brand that was founded in the year 2020 by a team of designers who wanted to create products that could better carry modern life's daily essentials. Based on design thinking, Hitch has developed solutions that help people move better and live more sustainably. The brand's flagship product is the Hitch Bottle and Cup, which is made to always have your cup with you and be able to carry both in one hand. Crafted using high quality, food-grade, and BPA-free materials, the Hitch Bottle and Cup is easy to clean and care for. Hitch is committed to empowering people to protect the planet and create a climate positive future. The brand has a mission to bring joy to everyone who lives life on the move, one bottle and cup at a time.

Who Shops At Name

Hitch customers are individuals with busy, on-the-go lifestyles who appreciate well-designed, sustainable products that make it easier to carry daily essentials. These customers value the brand's flagship product, the Hitch Bottle and Cup, for its functionality, convenience, and eco-friendly design. Hitch appeals to those who want to live more sustainably, protect the planet, and create a climate positive future.

What customers love about Hitch

Here's what shoppers have to say:
  • The Hitch water bottle is reliable and durable, perfect for weekend trips and vacations.
  • The seamless one-hand carry design is convenient and aesthetically pleasing.
  • Hitch has excellent customer service, promptly addressing any issues and offering gestures of goodwill.
  • The hidden cup feature is surprisingly useful and the water stays cold all day.
  • Hitch is environmentally conscious and uses sustainable materials in their packaging.
  • The thoughtful design of the Hitch bottle, including the locking coffee mug and handle accessory are great
Cons
  • Failed to deliver products to backers and charged them without fulfilling their promises
  • Poor customer service and lack of effective communication regarding shipping and delivery
  • Product quality issues, including heavy and poorly made bottles with parts that don't fit together smoothly
  • History of broken promises and excuses, with negative reviews on crowdfunding sites, BBB, and Reddit

Hitch's Shipping Policy

Hitch offers free UPS Ground shipping within the United States for retail orders over $85, with the exception of Alaska, Hawaii, Puerto Rico, other U.S. Territories, and military addresses. International orders are shipped using optimized carriers, with rates and options calculated at checkout. Shipping times vary by country and cannot be determined until the order is placed. Hitch ships to the United States, the United Kingdom, Canada, Hong Kong, Singapore, and Australia, and does not ship to P.O. boxes for domestic or international orders. For US and Canada orders, Hitch fulfills from its 3PL partner's warehouses across the US, while for other international orders, Hitch fulfills from its 3PL partner's warehouses in Shenzhen. In cases where inventory runs out on a product at one location, Hitch may split ship the order from another warehouse.

Hitch's Return Policy

Hitch offers a 15-day return policy for items purchased directly from carryhitch.com. The item must be unused and in its original packaging, and accessories are not eligible for return. International orders are not eligible for returns. The cost of shipping plus a $2 restocking fee per item will be deducted from the refund, and returns are not free. If approved, refunds will be processed within 30 days and credited to the original method of payment. Customers should use a trackable shipping service or purchase shipping insurance for items over $75, as Hitch is not responsible for items lost in transit. Hitch does not accept returns for products purchased through crowdfunding campaigns, and items purchased from other retailers must be returned to the original place of purchase.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
$
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70
This brand offers products that are on the pricey side.
Sustainability Score
10
/
100
This brand offers products that are on the pricey side.
Quality Score
30
/
100
This brand offers products that are on the pricey side.
DTCetc Score
22
/
100
This brand offers products that are on the pricey side.
Target Audience

On-the-go, sustainable, eco-conscious

Stereotype

Eco-conscious

Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
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Sustainability Score
10
/
100
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Quality Score
30
/
100
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DTCetc Score
22
/
100
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Hitch on Socials

View this profile on Instagram

Hitch (@Hitch) • Instagram photos and videos

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