Herschel

Herschel is a well-established brand founded in 2009 by Lyndon and Jamie Cormack, based in their hometown. They offer a range of timeless bags, backpacks, travel gear, accessories, and attire, with an emphasis on storage capacity and usefulness. They offer Afterpay payment options and international shipping, as well as Give Back initiatives with hospitals and schools. They have a large inventory and an active community.

Herschel's target audience includes individuals who appreciate timeless designs, storage capacity, and functionality in their bags and accessories. These shoppers value the brand's versatile product range and community-driven initiatives. They are likely to be attracted by convenient payment options and international shipping.

• Well-made and durable products
• Sturdy backpacks with ample storage
• Great quality for the price
• Aesthetically pleasing designs
• Good for traveling

• Some issues with leather zip pulls and fading in sunlight
• Backpacks can be slightly heavy
• Some users find the bags to be poor quality for the price
• Not ideal for commuting

Herschel offers free shipping on orders over $30 for customers within the contiguous United States. Standard shipping takes 2 to 5 business days and costs $7, while Express shipping takes 1 to 2 business days and costs $13. For customers outside of the contiguous United States, there is a flat rate of $25. International customers should check the Herschel website for more information.

Herschel has a straightforward return policy: any product purchased (other than final sale items) can be returned within 30 days of purchase for a full refund. To return an item, customers must go to the Return Portal, enter their email address and order number, and follow the guided instructions on the return process. They will be provided with a label/address to package their items and ship them out. Customer service is available to help with any questions throughout the process. Returns are typically processed within 1-2 weeks.