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Whisker
Whisker is the innovative pet brand that's changing the game for pet owners. Their self-cleaning Litter-Robot is a game-changer, and their dedication to functional, intuitive pet products makes them a must-have for tech-savvy pet owners.
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Whiskers is an innovative pet product and technology company founded by Brad Baxter that specializes in creating beautifully functional products that make life with pets endlessly better. Their breakthrough product, Litter-Robot, is an automatic, self-cleaning litter box that uses a sifting rotational method to filter clumps into a waste drawer, leaving a clean bed of litter every time. Whiskers is on a mission to transform the future of pet care and build connected pet care and refined pet accessories that solve problems, are enjoyable and intuitive to use, and deliver meaningful insights for pets and people alike. With over 20 years of experience and dozens of inventions, Whiskers is an international leader in pet products and technology, and their 300+ employees are dedicated to delivering fanatical support to their customers.
Whiskers resonates with pet owners who appreciate smart, functional, and easy-to-use pet care solutions. These customers are likely to be tech-savvy and highly value products that can simplify their lives and make pet care more efficient. They are willing to invest in innovative, well-designed products that address the challenges of pet ownership, such as maintaining a clean and odor-free home. Moreover, they care about their pet's well-being and appreciate the company's mission to enhance the lives of pets and their owners. Whether they are full-time professionals, busy families, or older individuals who want to reduce the physical demands of pet care, these shoppers trust Whiskers' two decades of experience and dedication to customer service.
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Here's what shoppers have to say:
- Whiskers has excellent customer service
- The LR4 litter robot is a game changer and worth the investment
- The litter robot 3 is awesome and easy to use
- The litter robot is the best purchase for cat owners
- The improved fence design is much better and reduces litter tracking
- The litter robot is easy to install and use
- The replacement liner is a great option and easy to change
- The litter robot can be life-changing and life-saving for cats
- The litter robot is a no-brainer and a great design
Cons
- The adhesive pad on the Whiskers litter deodorizer falls off frequently and needs to be replaced with double-sided tape. Refills don't seem to make a noticeable difference in odor control.
- The Litter Robot has issues rotating without supervision, which defeats the purpose of its expensive price tag.
- The liner on the Litter Robot 4 tore within 1-2 weeks of use, and the customer support team has been unresponsive to multiple follow-up emails.
- The Litter Robot is a great unit when it works, but the lack of customer support makes it not worth purchasing.
Whiskers offers a shipping policy for their products. For Litter-Robot 3 and Litter-Robot 4, the shipping time is 1-3 business days within the U.S. and Canada. Non Litter-Robot items have a shipping time of 3-5 business days from purchase. Free shipping is offered for orders of $49 or more, but this excludes Alaska, Hawaii, and Puerto Rico. The brand charges $150 for shipping to Hawaii and Alaska, and $200 for shipping to Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands. It is important to note that the brand cannot ship to PO Boxes or APO/FPO/DPO addresses.
Whiskers offers a 90-day in-home trial for their Litter-Robot and Feeder-Robot products. If for any reason the customer or their pet is unsatisfied with the product, they can return it for a refund of the purchase price. The customer is responsible for paying the return shipping fee. If the product was purchased through a different source, the customer must coordinate the return with that source according to their product return policy.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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80
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
74
/
100
This brand offers products that are on the pricey side.
Target Audience
Tech-savvy pet owners
Stereotype
Tech-savvy
Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
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Sustainability Score
50
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100
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Quality Score
90
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100
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DTCetc Score
74
/
100
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