The GLD Shop

The GLD Shop was founded in 2015 by Dan Folger and Christian Johnston in Pittsburgh, Pennsylvania. Since then, the brand has grown to become a global leader in luxury jewelry, offering high-end pendants, watches, and chains for both men and women. The brand draws inspiration from the urban art and culture of Pittsburgh and has gained a following worldwide, with partnerships with the NBA and Marvel and celebrity endorsements from the likes of Cardi B, Kevin Durant, and Wiz Khalifa. With a wide selection of quality jewelry and custom options, The GLD Shop is a brand worth considering for anyone in the market for fresh jewelry.

The GLD Shop attracts a diverse and stylish clientele that includes fashion-forward individuals, trendsetters, and celebrities. The brand's appeal spans various demographics, drawing in young professionals, urban creatives, and pop culture enthusiasts who appreciate high-quality jewelry and accessories. The GLD Shop patrons are united by their desire to make a bold statement with their style, whether through everyday wear or standout pieces for special occasions. The brand’s collaborations with high-profile celebrities and strategic partnerships with iconic entities like the NBA and Marvel Comics further attract fans who seek both exclusivity and creativity in their accessories.

• The GLD Shop offers affordable, high-quality products
• The GLD Shop provides exceptional customer service
• The GLD Shop makes purchasing jewelry online easy

• Some complaints about broken jewelry
• Concerns about refund policies

The GLD Shop provides customers with detailed tracking information upon order placement, typically processed within 1-2 business days. While the company offers robust tracking, it disclaims responsibility for missing packages once delivery is confirmed, advising customers to check with relevant parties before contacting GLD for assistance. Domestic orders enjoy free standard shipping via FedEx Ground or USPS Mail, with delivery within 5-10 business days (extended for certain regions). Expedited shipping options are available for most items, dispatched the same day if ordered before 9:00 AM EST Monday to Friday, albeit unavailable for delivery to domestic PO boxes. Internationally, GLD extends its shipping services to over 220 countries, with free standard economy shipping via GlobalPost and FedEx, delivering within 3-4 weeks. Import taxes and customs duties may apply, for which recipients are responsible, and refusal to pay may result in forfeiture of order costs. To expedite customs clearance, customers are advised to provide a reachable phone number and respond promptly to carrier requests regarding duty and tax liabilities. Orders under BOGO promotions may be taxed based on the true commercial value of items rather than the discounted rate.

The GLD Shop allows customers to conveniently return products either by visiting a Return Bar location for immediate inspection and processing or by shipping the product back to the warehouse with a provided UPS label. However, certain items and locations may not be eligible for return via a Return Bar. Returns for Store Credit are free, with the Store Credit E-Gift Card automatically sent to the email address on file. Refunds to the original payment method incur a processing fee of $5.99, which increases to $19.95 for international orders. Customers are responsible for lost or damaged packages if shipping via a carrier other than the provided label. Non-refundable items include gift cards, grillz, solid gold jewelry, custom jewelry, and opened or worn products. Refunds are issued for items returned in unworn, brand-new condition within 14 days of receipt, with returns beyond this period subject to rejection. BOGO items require both to be returned for a full refund, while failure to return a free gift associated with a minimum order value results in a reduced refund of $25. To initiate a return, customers must provide the Order Number and Zip Code associated with the order via the website.