Susanna Falken

Susanna Falken is a jewelry brand founded by Susanna Falken, a devoted mother and passionate entrepreneur. The brand was launched after Susanna discovered that her daughter was developing a rash from her earrings, leading her to realize the lack of knowledge about the materials used in jewelry making. With a deep understanding of metals, their effects on the skin, and the ethical implications of their acquisition, Susanna set out to change the traditional landscape of jewelry making. The brand's jewelry collection focuses on minimizing the risk of skin reactions and allergies, with a primary focus on using safe and ethical materials. Susanna Falken Jewelry offers three distinct categories of jewelry, all of which are hypoallergenic and gentle on the skin. The materials used, such as medical titanium and surgical steel 316L, are well-known and trusted in healthcare and are rigorously tested for quality and safety. With Susanna Falken Jewelry, customers not only get beautiful jewelry but also a promise of safety, quality, and care.

Susanna Falken targets those who prioritize safety, quality, and ethical considerations in their jewelry choices. This includes individuals with skin sensitivities, those seeking hypoallergenic options, and anyone who values transparency in material sourcing. Parents looking for safe jewelry for their children and consumers with ethical concerns about the jewelry industry would also be drawn to this brand.

• Fine jewelry and super nice contact
• Wonderfully beautiful timeless jewelry
• Fabulous jewellery
• Very fast, efficient service. Lovely earrings ordered for a friends birthday! I will definitely be getting myself some!
• Ordered some beautiful earrings for my daughter. They were delivered really fast. So impressed!

• The bracelets are consistently small in size, potentially causing discomfort for customers.
• Some customers have had to return their purchases due to the small sizing.
• Customers have found the bracelets to be smaller than expected, limiting their usability.
• While the service provided by Susanna Falken is generally praised for its efficiency, the small sizing of the bracelets is a common issue.

Susanna Falken aims to provide fast and efficient delivery for all orders. Orders placed before 14.00 on a weekday that only contain products in stock will be packed and sent out on the same day. All products available for purchase on the website are in stock, and if a product is sold out, it is clearly indicated on the website along with the expected restock date.

For domestic deliveries within Sweden, Susanna Falken uses Postnord. The delivery time guide for Postnord Sweden is as follows: 1 day to postcodes below 850 00 (south of Sundsvall, not including Gotland), 2 weekdays to postcodes above 850 00 in or near cities including Gotland, and 3 weekdays to postcodes over 850 00 that are not close to cities. Shipping is free for orders over SEK 500, and for orders under SEK 500, there is a shipping cost of SEK 39.

For international deliveries, Susanna Falken also uses Postnord. The delivery time guide for Postnord International is not specified, so customers are advised to refer to the provided document for more information. Shipping is free for international orders over SEK 850, and for orders under SEK 850, there is a shipping cost of SEK 160.

Additionally, Susanna Falken offers DHL Express delivery for both domestic and international orders. The cost for DHL Express delivery is calculated at checkout based on the destination of the order.

Overall, Susanna Falken strives to ensure timely delivery and offers free shipping for orders above a certain price threshold.

Susanna Falken has a straightforward and hassle-free return policy. To initiate a return, customers can either request it online or send an email to retur@susannafalken.com. The product must be packed in its original packaging and the return slip, which will be emailed to the customer, must be attached. Returns must be sent within 2 weeks of receiving the return slip. One return per order is free of charge, regardless of the order value. However, gift cards and items not purchased through susannafalken.com or retailers not approved by Susanna Falken Jewelery © are non-returnable. Once the return is received, refunds are issued after inspecting the products. Susanna Falken allows returns within 60 days of placing the order, and the product must be unused and in the same condition as received. Return shipping within Sweden is free, while customers outside Sweden are responsible for the return cost. If a return slip is provided for DHL and the return is requested within the open purchase days, DHL's cost will be deducted from the refund. The time for the product refund may vary depending on the location and shipping time. For returns from abroad, it is recommended to use a trackable option or purchase insurance for items worth more than SEK 800.