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Surely
Surely offers a premium wine experience that aligns with health and wellness goals. Made with grapes from California and dealcoholized, it's perfect for those seeking a healthier alternative without compromising taste. Celebrate life with Surely.
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DTCetc’s Take
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Surely is a premium wine brand that was founded with wellness in mind. Their wines are crafted with the goal of providing a delicious and healthy alternative to traditional alcoholic wines. Surely sources grapes from the warm and breezy California coast and uses the same fermentation process as traditional winemaking. However, they then dealcoholize the wine to remove the alcohol and let their winemakers add their magic before bottling. Surely's goal is to give customers the best of both worlds: great-tasting wines that don’t compromise their health and allow them to stay social. They are committed to offering a social drink that can sustain and improve productivity and health goals long term. Surely believes that life is the occasion, and there is always a reason to celebrate.
Surely customers are individuals who enjoy the taste of wine but want a healthier, alcohol-free alternative. They appreciate the brand's focus on wellness, productivity, and social engagement without compromising on taste.
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Here's what shoppers have to say:
- Surely offers a dry and perfect taste profile
- The non-alcoholic Sauvignon Blanc has a crisp taste that goes well with food.
- Good alternative for alcoholic wines
- A different customer was pleasantly surprised by the white sparkling brut, which exceeded her expectations with its light sweetness and smooth taste.
- Another customer appreciates that the non-alcoholic drinks from Surely are not overly sweet, and plans to try the non-alcoholic white wine soon.
Cons
- Shipping issues have been reported by customers, resulting in delays in receiving orders
- Some customers have experienced significant delays in receiving their orders, with some waiting for weeks
- The taste of the Non-Alcoholic Sparkling Rosé has received mixed reviews, with some finding it tasteless and others finding it too tart and dry
- One customer suggested that the product could benefit from additional sweetening
Surely offers free shipping on orders over $99. However, if a discount code is applied and the subtotal falls below the $99 threshold, shipping charges may apply. For products that are in stock, customers can expect a processing time of 2-3 business days and a delivery time of 5-8 business days after the product has shipped. In case of non-shipment, the brand will contact the customer directly and make every effort to fulfill the order as quickly as possible.
Surely offers a money-back guarantee for their products. If a customer is unsatisfied with their purchase, they can contact Surely at hey@drinksurely.com to request a refund. The money-back guarantee is valid up to 30 days after the purchase, but the refund does not include shipping costs. Damaged or defective items must be inspected upon receipt, and the customer should contact Surely immediately to evaluate the issue and make it right. Unfortunately, Surely cannot accept returns on perishable items, sale items, or gift cards. If a customer wishes to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item. Once Surely has received and inspected the return, they will notify the customer if the refund was approved or not. The customer will be automatically refunded on their original payment method, but it may take some time for their bank or credit card company to process and post the refund.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
70
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
74
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100
This brand offers products that are on the pricey side.
Target Audience
Health-conscious wine lovers
Stereotype
Health-conscious
Pricing Rating
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Sustainability Score
70
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100
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Quality Score
75
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DTCetc Score
74
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100
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