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Scarlet
Scarlet is a smart and sustainable period care brand that empowers people with periods to take control of their health. Their cruelty-free, paraben-free, and vegan products promote body and environmental wellness while raising awareness and funds for endometriosis research.
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Scarlet is a period care brand founded by a group of women who believe in smart, sustainable products and honest conversations about women's health. They offer a range of products that are cruelty-free, paraben-free, and 100% vegan, including menstrual cups, period underwear, and reusable pads. Scarlet's approach is centered around empowering people with periods to understand their bodies and take control of their health. They provide education and awareness about endometriosis and partner with Endometriosis Australia to raise funds for research. Scarlet is committed to making mindful and sustainable choices that are good for both your body and the environment.
Scarlet customers are individuals who prioritize smart, sustainable period care products and honest conversations about women's health. They value cruelty-free, paraben-free, and vegan products that promote body and environmental wellness. Scarlet's clientele likely consists of people with periods who want to understand their bodies better, take control of their health, and support brands that raise awareness and funds for endometriosis research.
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Here's what shoppers have to say:
- The Scarlet cup and undies are game changing products for periods.
- The cup is smooth, comfortable, and easy to insert and remove.
- The undies absorb a lot of flow and look great, particularly the g-string.
- The boyshorts are amazing for sleeping in.
- Using Scarlet products creates zero waste and is sustainable.
- The Scarlet daily cleanser is the cleanest and most moisturizing wash.
- The customer support is lovely.
- The products are high quality and innovative.
- The look and feel of the products are cool.
- The products work really well and have redefined period routines.
- The website is amazing.
Cons
- Products frequently unavailable
- Shipping times are slow
- Delivery issues reported
- Refunds can be challenging to obtain
- Customer service needs improvement
- Cancellation process can be difficult
Scarlet offers fast shipping for all orders, typically shipping within a few hours of receiving the order. For Australian orders, they rely on Aus Post with delivery times of 3-5 business days in metro areas and 5-7 business days in regional areas. However, disruptions may occur that are out of their control. For international orders, Scarlet ships to most countries, with a basic flat rate of $30 (AUD) for orders under $100. For orders over $100, shipping is free. Domestic orders over $130 also receive free shipping. Standard shipping within Sydney is $4.99 and express shipping is $12.00, with express shipping being free for orders over $130.
Scarlet does not accept returns, exchanges, or refunds due to change of mind or selection error. However, if the goods are faulty, customers can choose between a refund or exchange (to the same value). Customers must inspect their order upon reception and contact Scarlet immediately if the item is defective, damaged, or if they receive the wrong item. Scarlet will evaluate the issue and make it right. Once Scarlet receives and inspects a return, they will notify the customer if the refund was approved or not. If approved, the customer will be automatically refunded on their original payment method. It may take some time for the bank or credit card company to process and post the refund. Scarlet does not accept returns for any reason other than faulty products.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
85
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100
This brand offers products that are on the pricey side.
Quality Score
85
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This brand offers products that are on the pricey side.
DTCetc Score
82
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100
This brand offers products that are on the pricey side.
Target Audience
Sustainable, health-conscious individuals
Stereotype
Eco-conscious
Pricing Rating
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Sustainability Score
85
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100
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Quality Score
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DTCetc Score
82
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100
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