Quay Australia

Quay Australia is a Australia-based trendy apparel retailer that sells unisex Eyewear and Accessories. Quay has bold styles that keep you festival ready year long. With cool, affordable styles Quay remains on trend being the favorite place to shop for Instagram influencers.

Category
Apparel
Specialty
Socials
90
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Quay Australia

Quay Australia is a family-run business founded in 2004 by Linda and Allen Hammond. It offers unique and affordable sunglasses and jewelry for men and women, as well as new prescription lenses. They have become popular for their innovative designs, collaborations with celebrities such as Desi Perkins and Kylie Jenner, and their affordable pricing. They also offer financing options with Afterpay, and have 1.8 million followers on Instagram.

Who Shops At Name

Quay Australia is a brand designed for both men and women of any age. The stylish and individual designs are typically geared towards young adults, but have been worn by many celebrities. The brand is built for the masses, and many of its designs are unisex.

What customers love about Quay Australia

Here's what shoppers have to say:
  • Beautiful shape and color
  • Frames fit well and comfortable
  • Oversized look loved by customers
  • Sunglasses sturdy, block rays, clear vision
  • Customers prefer Quay Australia
Cons
  • Sunglasses are flimsy and of poor quality

Quay Australia's Shipping Policy

Quay Australia offers two shipping options for customers in the contiguous US states (Alaska and Hawaii excluded): Standard, which costs $5 and takes 5-7 business days, and Express, which costs $20 and takes 2-3 business days. Customers outside the contiguous US states can expect their orders to take 2-4 weeks for delivery, and military bases can expect a 4-week delivery time. Tracking codes will be sent out to customers once their package has shipped. Quay Australia also offers free shipping for orders over $50.

Quay Australia's Return Policy

Quay Australia offers a 30-day full refund policy for returned items. To make a return, customers must first go to the Quay Australia Returns page and sign up using their order number and billing zip code. They must then select the product they are returning and follow the instructions to complete the order. A $5 shipping charge will be taken from the refund, but a shipping label is provided in exchange. Customers must package the item with the invoice, return slip, and order info and make sure to carefully package it to avoid damage. Refunds will be issued once the glasses (tag, case, and all) have been returned. Jewelry replacements are available for 90 days from purchase. Returns after 30 days will only be eligible for credit. The company does not specify how long it takes to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
78
/
100
This brand offers products that are on the pricey side.
Target Audience

Young adults, unisex

Stereotype

Trendy

Pricing Rating
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Sustainability Score
90
/
100
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Quality Score
90
/
100
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DTCetc Score
78
/
100
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Quay Australia on Socials

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4ocean

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ALEX AND ANI

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Amanda Deer Jewelry

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