Polène

Polène is a French women's bags and wallets brand founded by siblings Antoine, Julie, and Marc-Antoine in 2016. The brand is known for its minimalist and timeless designs that cater to women who value both style and functionality. Polène's products are made with high-quality materials and are crafted by skilled artisans to ensure durability and longevity. The brand offers a wide range of bags and wallets, including totes, crossbody bags, shoulder bags, and clutches, in various sizes and colors. Polène is committed to sustainability and ethical practices using eco-friendly materials. With its focus on quality and design, Polène is a brand that any fashion-conscious woman would love to add to her collection.

Polène customers are fashion-conscious women who appreciate minimalist and timeless designs in their bags and wallets. They value the brand's commitment to using high-quality materials and skilled artisans to create durable and long-lasting products. Polène's clientele likely consists of women who want stylish and functional accessories that are also eco-friendly and ethically made.

• Received bag earlier than expected and happy with purchase
• Fantastic experience with Polene, quick delivery and beautiful quality bag
• Customer care team resolved defect issue quickly and efficiently
• Bag arrived in perfect condition and exceeded expectations

• Poor customer service
• Misleading advertising
• Low quality hardware
• Lack of response to customer inquiries

Polène calculates its shipping costs based on the total weight of the order. For orders within France, the shipping fee for one bag is €9. For orders placed on the English website, the shipping fee is $12 USD.

Polène has a strict return policy for their products. Any returned item must be in its original packaging, unworn, and unused. The box containing the purse must also be in excellent condition. If the returned item is soiled or damaged by the customer, it will not be accepted. The company will determine if the returned product is in as-new condition upon receiving the package.