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Pair of Thieves
Pair of Thieves offers affordable, versatile, and comfortable basics that are both stylish and functional. With a wide range of socks and underwear, the brand is committed to giving back to the community through charity partnerships.
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DTCetc’s Take
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Pair of Thieves is a brand that was founded in the United States in 2014 by three close friends, Cash Warren, Alan Stuart and David Ehrenberg, who were frustrated with the lack of affordable basics that offered both style and performance. They wanted to create products that were versatile and comfortable enough to wear throughout the day, whether you're at work, working out, or going out. Pair of Thieves offers a wide range of basics, including socks and underwear, that are designed to meet the needs of every customer. The brand is committed to giving back to the community and has partnered with several charities to donate money, product, and time to important causes. With Pair of Thieves, you can be sure that you're getting high-quality basics that are both stylish and functional.
Pair of Thieves customers value affordable, versatile, and comfortable basics that offer both style and performance. They appreciate the brand's wide range of socks and underwear and their commitment to giving back to the community through charity partnerships.
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Here's what shoppers have to say:
- Great customer service and hassle-free refunds
- Well-made, breathable and incredibly comfortable products
- Wide range of options for socks and underwear not found in stores
- Pair of Thieves gear has a great style
- Socks stay put and don't slide down
Cons
- The quality control and customer service at Pair of Thieves is lacking.
- There have been reports of incorrect items being shipped and customers being asked to pay for return shipping.
- Some customers have experienced issues with the waistband rolling over after washing.
- There is disappointment among some customers that the products are not made in America.
- Shipping and communication issues have been reported by several customers.
- There have been claims of orders not being received and money being lost.
Pair of Thieves offers free shipping for all orders above $60 before tax and after discounts within the United States. Orders below $60 have a flat rate of $6. Processing time from the warehouse takes 3-4 business days, and shipping takes 4-7 business days via USPS, UPS, or FedEx. The brand is not responsible for lost or missing orders due to an incorrect shipping address provided by the customer. Currently, Pair of Thieves only ships within the United States, but Canadian customers can purchase the brand on both amazon.com and amazon.ca.
Pair of Thieves offers a No Regrets Guarantee, which allows customers to return any product within 101 days of purchase for a full refund or exchange, including free return shipping within the US. To initiate a return, customers must contact the brand's Customer Service team to receive a prepaid shipping label.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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75
This brand offers products that are on the pricey side.
Sustainability Score
60
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100
This brand offers products that are on the pricey side.
Quality Score
70
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100
This brand offers products that are on the pricey side.
DTCetc Score
69
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100
This brand offers products that are on the pricey side.
Target Audience
Affordable, versatile, comfortable
Stereotype
Everyday
Pricing Rating
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Sustainability Score
60
/
100
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Quality Score
70
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100
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DTCetc Score
69
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100
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