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Mon Purse
Mon Purse is an Australia-based classic apparel retailer that sells women's Bags. Mon Purse believes that every woman should own a bag she truly adores. They offer a tailored shopping experience with their costumizable bags in timeless and minimalist styles.
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DTCetc’s Take
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Mon Purse was founded and become a premier destination for luxurious and unique leather goods. Mon Purse offers a wide range of handbags, travel wallets, passport holders, iPhone cases, AirPods cases, make-up bags, and more. All crafted from premium pebbled leather in a variety of bright and bold colours, Mon Purse's products are both functional and fashionable. Each piece is carefully crafted using traditional techniques and inspected to ensure that it meets the brand's high standards of quality. Whether you're looking for a special gift or a stylish accessory for yourself, Mon Purse has something for everyone.
Mon Purse attracts luxury lovers who appreciate unique, high-quality leather goods. These customers value the brand's carefully crafted products made from premium pebbled leather in various bold colors. Mon Purse is perfect for shoppers seeking functional, fashionable accessories for themselves or as special gifts for others.
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Here's what shoppers have to say:
- The products are timeless, beautiful, and made from really good quality materials.
- The customer support is excellent - the team at Mon Purse offered attentive and responsive service.
- The new Mon Purse team was helpful and went above and beyond to make up for a previous negative experience.
- The leather key chains were cute and arrived quickly after ordering.
- The bag purchased was beautifully made with good quality materials and arrived on time.
- The design, leather quality, metal parts, and craftsmanship of the products were all excellent.
- The online service was fabulous and delivery was fast, even during the pandemic.
- The staff were extremely helpful and friendly, and the option to personalize products was appreciated.
- All Mon Purse products are made with high quality leather and beautifully finished, and the opportunity to personalize every piece is a great feature.
Cons
- Product quality does not meet expectations for the price point
- Shipping and communication can be unreliable
- Reports of issues with refunds and customer service
- Some customers have experienced problems with orders and communication
- Phone cases may not provide adequate protection and have been reported as low quality
Mon Purse offers fast and free shipping on all orders within Australia, with a flat rate of $10 for express shipping. For urgent orders, a DHL express courier service is available for a flat rate of $35. Greater Sydney residents can enjoy same-day delivery for a flat rate of $20, provided the order is received before 10:00am on a business day. International shipping is also available, with free shipping to New Zealand and Fiji via Australia Post International Post Express, and free shipping to the USA, Canada, UK, and Asia. However, customers may need to pay customs and import duties upon arrival in their country. Shipping times vary between 2-4 business days to 5-7 business days, depending on the destination and shipping method chosen. Customers can track their orders online, and live updates are available through their account.
Mon Purse's return policy allows customers to return any new, unused, and non-personalised product purchased from their website within 14 days of receiving their parcel. If a product is faulty, customers can send a photograph of the fault and their order number to be assessed for an exchange or replacement item, depending on the nature and age of the product. The policy does not affect customers' statutory rights. To make a return, customers must fill out the delivery form provided with their items, re-package the item/s, and post the package to Mon Purse's address in Alexandria, NSW, Australia.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
57
/
100
This brand offers products that are on the pricey side.
Target Audience
Luxury leather lovers
Stereotype
Luxury lover
Pricing Rating
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Sustainability Score
50
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100
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Quality Score
75
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100
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DTCetc Score
57
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100
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Speciality
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