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Mammut
Mammut, the outdoor gear brand since 1862, offers meticulously designed products for all outdoor pursuits. From hiking to climbing, their high-quality gear is built for performance and trusted by outdoor enthusiasts.
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DTCetc’s Take
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Mammut is a brand that has been creating high-quality outdoor gear since 1862. Mammut's purpose is to create products that allow outdoor enthusiasts to experience the power of the mountains. Their collection is designed with meticulous detail for specific outdoor pursuits, and their entire product line is built on the foundation that form follows function. Mammut has become synonymous with high-quality gear that performs exceptionally well on a casual weekend hike or a technical first-ascent. From clothing to climbing gear, Mammut has everything an outdoor enthusiast needs to tackle any adventure.
Mammut customers are outdoor enthusiasts who require high-quality gear for their various adventures. They appreciate the meticulous design and the focus on function that Mammut offers in their products. From casual hikers to technical climbers, Mammut shoppers trust the brand's long-standing reputation for performance and quality.
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Here's what shoppers have to say:
- Quick delivery of high quality products
- Responsive and respectful customer service
- Free delivery and returns with quick refunds
- Helpful and knowledgeable customer service team
- Well-designed and comfortable hiking boots
Cons
- Customers have reported poor customer service experiences with Mammut, including long wait times for responses and difficulty with refunds or exchanges.
- Some customers have experienced issues with orders, such as incorrect delivery or delayed shipping, with little assistance from Mammut's customer service team.
- There have been reports of quality issues with Mammut products, including boots and jackets that failed shortly after purchase.
- Overall, the combination of poor customer service and questionable manufacturing practices has left many customers hesitant to recommend Mammut products.
Mammut offers free ground shipping for purchases over $50 within the United States. For orders below this purchase value, a delivery charge of $9.99 will be applied. The ground shipping time is generally 2-5 business days. Additionally, the brand offers 2-day shipping for $25.00 and 1-day shipping for $35.00. Mammut online purchases can be shipped to several countries, including the USA, Switzerland, France, Germany, Norway, Austria, Belgium, Czech Republic, Denmark, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden, Japan, New Zealand, and Australia. However, deliveries for the USA online shop can only be made within the United States of America. Shipping to military addresses, APOs/DPOs/FPOs, post office boxes, and outside the 50 states (i.e. Virgin Islands) is only available with ground shipping.
Mammut offers a hassle-free returns process for their customers. To return an item, customers must pack it carefully for return transport, complete the return note, and enclose it in the parcel. They should then print and stick the return label to the parcel and take it to their nearest parcel point. Mammut pays for the return shipping costs, provided that customers use the return shipment label enclosed with each order. However, they do not offer a free return for any shipment sent via the US Postal Service, including deliveries to post office boxes, APO/DPO/FPO addresses, and outside the 50 states. Mammut offers returns within 30 days for full-price items and 14 days for sale items. Refunds will only be given for unworn/unused items (other than the usual trying on) in their original packaging. Mammut does not allow direct exchanges for different colors/sizes. Customers must return the item/s and make a new order. Mammut does not accept returns for any items that are damaged or show signs of use.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
60
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100
This brand offers products that are on the pricey side.
Quality Score
65
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100
This brand offers products that are on the pricey side.
DTCetc Score
64
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100
This brand offers products that are on the pricey side.
Target Audience
Outdoor enthusiasts
Stereotype
Outdoor enthusiast
Pricing Rating
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Sustainability Score
60
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Quality Score
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DTCetc Score
64
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100
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