Kimaï
Kimaï is a modern jewelry brand that prioritizes transparency and traceability in the industry. Their fine, lasting pieces are made with recycled gold and lab-grown diamonds, and they offer unique engagement rings and wedding bands.
The story
Kimaï is a jewelry brand founded by childhood friends from Antwerp who grew up in the diamond trading world. They offer jewelry pieces including engagement rings, wedding bands, bracelets, necklaces, earrings, rings, and ear cuffs across multiple collections.
The brand serves customers looking for jewelry including engagement rings, wedding bands, and everyday jewelry pieces.
The DTCetc bottomline
What customers say
- Offers engravable and personalised pieces
- Provides ready-to-ship options
- Multiple collection categories including Everyday Essentials, Cloud Collection, and Icons Collection
- Appointment booking available for engagement rings and wedding bands
- Digital gift cards available
Kimaï shipping policy
Kimaï ships to the UK, Europe, the US and internationally (excluding Russia) from their base in Antwerp, Belgium via DHL Express. Shipping costs vary from $9.99 to $29.99 depending on the country it’s being shipped to. For our London customers, we offer same day London delivery (within an 8km radius) for £24.99 if the item is available in our London store. Orders being shipped to the UK, US, Canada, EU or Switzerland include all duties and taxes in the final price. However, engagement rings may take up to 6 weeks to be shipped, while other items in stock will be shipped within 7 working days. For made-to-order jewelry, some pieces can take up to 3 weeks to be shipped. Customers can check the product page for availability and estimated delivery times for specific pieces. Kimaï requires a signature upon delivery for all orders.
Kimaï return policy
5-day return window
Kimaï offers a returns policy that allows customers to return their orders within 5 days of receipt, as long as the item is in its original condition. However, rings and personalized pieces are not eligible for returns. Some pieces are also made to order and cannot be returned. Archive sales are final and cannot be returned or exchanged. Bespoke and customized jewelry pieces are also not eligible for returns or refunds, but can be resized or slightly altered upon request. To initiate a return, customers must email Kimaï with their order number and reason for return. The item must be packed in its original packaging and dropped off at a DHL drop off location or scheduled for pick up through the DHL website. The company will refund the full amount minus the cost of shipping both ways.
