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Itch Pet
Our Itch Flea Treatment kills fleas on your dog or cat immediately, and their eggs in your home.
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DTCetc’s Take
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Itch is a pet care brand founded by a team of world-leading pharmaceutical experts, chemists, and scientists with over 40 years of international experience. They are dedicated to providing tailored treatment subscriptions that help pet owners keep their furry friends flea, tick, lice, and worm-free. The brand offers a range of scientifically proven products, including Itch Flea and Itch Wormer, which are vet-approved and personalized to each pet's needs. Itch makes it easy for pet owners to stay on top of their pet's health by delivering treatments exactly when they're needed, and customers can change or cancel their subscription at any time. New customers can enjoy a free Itch Flea treatment, and Itch pack members receive 24/7 access to Itch Video Vet, worth £90/year. With over 120k trusted customers and 3 million packs sold, Itch is a brand that pet owners can rely on for expert advice and high-quality pet care products.
Itch is loved by pet owners who prioritize their pets' health and well-being. These customers value tailored treatment subscriptions, scientifically proven products, and vet-approved solutions to keep their furry friends happy and healthy.
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Here's what shoppers have to say:
- Itch works effectively and doesn't upset pets as much as other flea treatments
- The customer service is fantastic, with helpful and caring staff
- Orders arrive on time and well-packaged
- Itch is responsive and helpful when resolving issues or answering questions
- Itch provides bonuses like stickers or car air fresheners, adding to the positive experience
- The personalized packaging is a nice touch
Cons
- The product's effectiveness is limited and may not meet expectations
- The subscription model may not provide the desired results
- The company's approach to addressing product issues may not be satisfactory
- The packaging choice may not align with eco-conscious values
Itch is a brand that offers a fast shipping service for their customers. Orders from their Itch shop are typically received within 48 hours, and if the order is not received after 5 working days, customers can contact one of their Pet Wellness Experts for assistance.
Itch Petcare has a return policy that requires customers to return unsealed and undamaged goods in their original packaging. If an item is faulty, the company will accept a return. Customers must pay for the return shipping unless the item is faulty.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
70
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
69
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100
This brand offers products that are on the pricey side.
Target Audience
Health-conscious pet owners
Stereotype
Pet-obsessed
Pricing Rating
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Sustainability Score
70
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100
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Quality Score
75
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100
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DTCetc Score
69
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100
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