Hook & Albert

Hook & Albert is a United States-based classic apparel retailer that sells men's and women's Bags and Briefcases. Hook & Albert focuses on innovation, quality, and practicality to ensure the perfect balance between function and style. Their bags and luggage are sourced and produced with high level materials and craftsmanship.

Category
Apparel
Socials
77
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Hook & Albert

Hook & Albert was founded in 2011 by Adam Schoenberg and Cory Rosenberg and is known for pushing the boundaries of traditional men's accessories. They design and deliver products that speak for themselves, with a focus on quality craftsmanship and innovative design. Their products range from stylish backpacks and briefcases to elegant lapel flowers and shoe laces. Hook & Albert's attention to detail and commitment to quality has made them a favorite among fashion-forward men who want to elevate their style. With a Hook & Albert accessory, customers can be sure they are getting a unique and high-quality product that will stand the test of time.

Who Shops At Hook & Albert

Hook & Albert is popular among fashion-forward men who appreciate high-quality and innovative accessories. The brand's attention to detail and unique designs make it a favorite among those who want to elevate their style with products that stand out and stand the test of time.

Hook & Albert Pros & Cons according to customers

Pros
  • Excellent customer service
  • The brand's app is user-friendly and easy to navigate.
  • Hook & Albert offers high-quality products.
Cons
  • The app has usability issues
  • Some users have reported difficulty accessing their virtual wallet
  • The app may redirect users to irrelevant pages
  • Customer support may not always provide satisfactory answers

Hook & Albert's Shipping Policy

Hook & Albert offers expedited shipping for all orders placed before 1pm Eastern, which will ship the same day. Regular shipping options are also available, with orders shipping within one business day. International orders will also ship within one business day. Orders over $75 are eligible for free regular shipping within the contiguous United States, with a typical shipping time of 5 business days or less. However, expedited UPS shipping is available for an additional charge. Please note that PO or APO Box addresses are not eligible for UPS Ground, 2 day or Overnight service options, and will be delivered by USPS. For orders less than $60, there is a $5 flat rate ground shipping option.

Hook & Albert's Return Policy

Hook & Albert accepts returns and exchanges on all unused, unworn, unwashed, and undamaged items in their original packaging and condition. Customized, monogrammed, or hand-painted goods cannot be returned or exchanged. Items must be received within 30 days of the original delivery date. Refunds can be issued as store credit or in the original form of payment, but shipping fees are not eligible for refunds or store credit. If a customer chooses store credit, return shipping is free. If a customer chooses a refund in the original form of payment, a return shipping charge of $7.95 will be deducted. Promotional discounts will be refunded for the actual amount paid at the time of purchase. Final sale items are not eligible for refunds or exchanges. Refunds for gifts will only be issued as store credit.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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85
This brand offers products that are on the pricey side.
Sustainability Score
75
/
100
This brand offers products that are on the pricey side.
Quality Score
85
/
100
This brand offers products that are on the pricey side.
DTCetc Score
77
/
100
This brand offers products that are on the pricey side.
Target Audience

Fashion-forward men

Stereotype

Fashion-forward

Pricing Rating
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85
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Sustainability Score
75
/
100
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Quality Score
85
/
100
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DTCetc Score
77
/
100
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Hook & Albert on Socials

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