Hatch

Hatch is an American sleep product company founded in 2011 by Ann Crady Weiss and her husband, Dave. They offer a wide variety of sleep machines, clocks, and lamps to help adults and babies get a better night's rest, with products compatible with Android and iPhone and controllable through their app.

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DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Hatch

Hatch is an American sleep product company founded in 2011 by Ann Crady Weiss and her husband, Dave. They offer a wide variety of sleep machines, clocks, and lamps for adults and babies, all compatible with Android and iPhone and controllable through their app. Their products have been featured in BuzzFeed, Women's Health, and Refinery29, and they offer free 2-day shipping within the continental US. Customers can take advantage of their 60-night sleep trial and membership options, and Hatch is available through global retailers.

Who Shops At Hatch

Hatch is a brand that provides sleep solutions for everyone, including adults and children. They have created products to help with sleep concerns and have received many positive reviews. They are affordable and easy to access, making them a great option for anyone looking for a sleep tool.

What customers love about Hatch

Here's what shoppers have to say:
  • Easy to use and control with the app, with adjustable sound and light levels.
  • Ideal for travel due to its small profile and lightweight.
  • Great for parents and children, with automated systems to turn on and off.
  • Sunrise alarm helps to wake up more enjoyable and less jarring.
  • Clock with time display on the device itself.
  • Multiple calming sound options and lighting options.
  • Ability to put various sounds on a timer.
  • Customizable white noise machine helps baby sleep every night.
  • Red and green lights help toddlers understand night time and day time.
  • App is handy and can be used to turn on the device remotely.
Cons
  • The quality of Hatch's products is inconsistent and not up to par with their prices.
  • The customer service at Hatch is lacking and unresponsive to inquiries and complaints.
  • Hatch's website is difficult to navigate and lacks important information about their products.

Hatch's Shipping Policy

Hatch offers free 2-day shipping for orders placed within the continental US. Standard shipping is available for orders in Alaska, but shipping to Hawaii is not available. Customers have the option to upgrade to expedited shipping, with the cost being calculated at checkout. For international orders, Hatch does not currently offer any shipping options.

Hatch's Return Policy

Hatch offers a 60-day return policy from the shipping date for customers who are not satisfied with their products. To initiate a return, customers should contact Hatch using one of the available methods. Additionally, Hatch offers a 1 year warranty on their products for registered customers. If a product is faulty or defective, customers should get in touch with Hatch and they will guide them through the warranty process. All returns must be made within 60 days of the shipping date and require customers to contact Hatch to initiate the return process. It is not stated how long it takes Hatch to process a return. There are no restrictions on which items cannot be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
95
/
100
This brand offers products that are on the pricey side.
DTCetc Score
85
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100
This brand offers products that are on the pricey side.
Target Audience

Adults, Kids

Stereotype

Sleeper

Pricing Rating
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Sustainability Score
90
/
100
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Quality Score
95
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100
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DTCetc Score
85
/
100
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Hatch on Socials

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Hatch (@Hatch) • Instagram photos and videos

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