Hatch
Hatch is an American sleep product company founded in 2011 by Ann Crady Weiss and her husband, Dave. They offer a wide variety of sleep machines, clocks, and lamps to help adults and babies get a better night's rest, with products compatible with Android and iPhone and controllable through their app.
The story
Hatch is a sleep product company founded by Ann Crady Weiss and Dave Weiss. Their first product, Hatch Rest, has helped more than half a million families. They create all-in-one sleep products for newborns through adults.
Hatch is for families and individuals seeking sleep solutions across all ages.
What customers say
"We were experiencing some issues with our hatch playing our sounds and Hatch stepped up and proactively replaced our unit free of charge!"
Hatch sound machines are highly loved for sleep and wake routines, with exceptional customer service that proactively replaces defective units.
Hatch shipping policy
Free shipping
Hatch offers free 2-day shipping for orders placed within the continental US. Standard shipping is available for orders in Alaska, but shipping to Hawaii is not available. Customers have the option to upgrade to expedited shipping, with the cost being calculated at checkout. For international orders, Hatch does not currently offer any shipping options.
Hatch return policy
60-day return window
Hatch offers a 60-day return policy from the shipping date for customers who are not satisfied with their products. To initiate a return, customers should contact Hatch using one of the available methods. Additionally, Hatch offers a 1 year warranty on their products for registered customers. If a product is faulty or defective, customers should get in touch with Hatch and they will guide them through the warranty process. All returns must be made within 60 days of the shipping date and require customers to contact Hatch to initiate the return process. It is not stated how long it takes Hatch to process a return. There are no restrictions on which items cannot be returned.
