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GoodRx, founded in 2011 by Doug Hirsch and Trevor Bezdek, is a healthcare technology company based in the United States. GoodRx was created with the mission to provide affordable and convenient healthcare options for all Americans, regardless of their income or insurance status. The company focuses on making prescription pricing and healthcare more transparent, allowing consumers to find the right care at the best price. GoodRx's technology enables users to compare prices online for prescriptions, helping them navigate through the confusing and expensive healthcare system. With GoodRx, customers can access the treatment they need at a price they can afford, ensuring that quality healthcare is accessible to all.
GoodRx would be useful for customers who are looking for affordable and convenient healthcare options. These customers may have insurance but still struggle with high prescription costs, or they may be uninsured and need access to affordable medications.
When making a purchase, these customers are looking for the best price for their prescription medications. They want to be able to compare prices from different pharmacies and find the most affordable option. GoodRx aligns with their values because it provides transparency in prescription pricing, allowing them to make informed decisions about their healthcare. GoodRx helps these customers navigate the confusing and expensive healthcare system by providing them with the knowledge and choice they need to find the treatment they can afford.
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Here's what shoppers have to say:
- The process of using GoodRx was easy and convenient, with fast communication between the doctor, pharmacy, and patient.
- GoodRx saved customers a significant amount of money on their prescriptions.
- GoodRx provided helpful information about conditions and medications.
- GoodRx was reliable and always available to help make medications more affordable.
- GoodRx Care provided quick and efficient healthcare services, such as prescription refills and treatment for UTIs.
- GoodRx Care was praised for its fast response time and the professionalism of its healthcare providers.
- GoodRx consistently saved customers money on their prescriptions, even when compared to health insurance prices.
- GoodRx was praised for its convenience and ease of use in finding the best prices for prescriptions.
- GoodRx Care was able to provide prescriptions and medication within a short amount of time, even for urgent conditions like UTIs.
Cons
- The wait times for virtual visits are longer than expected.
- Prescriptions may not always match the patient's needs or preferences.
- Customer service is unresponsive and difficult to reach.
- They may not provide prescriptions for important medical supplies.
- The chat bot may not be able to provide prescriptions.
- Prescriptions may not be fulfilled as promised.
- The prices quoted for medication may be inaccurate.
- They may not provide treatment for recurring yeast infections without adequate evidence.
- Prescription refills for mental health medication may be abruptly refused.
GoodRx offers a convenient shipping policy for their customers. Prescription transfers typically take 1-2 days to process, ensuring a smooth transition from one pharmacy to another. Once the order is placed, customers can expect their orders to arrive within 5-10 days. GoodRx Gold Home Delivery orders are shipped in a discreet, plain padded envelope, addressed from Truepill, their pharmacy partner.
GoodRx has a customer-friendly return policy. If you need to return a non-controlled substance, GoodRx will replace your order. However, controlled substances are not eligible for replacements. To initiate a return or request a refund, simply call GoodRx at 1-855-846-4665. Their customer service team is available from 6AM - 9PM Central Time, 7 days a week. Unfortunately, there is no information available regarding the time it takes for GoodRx to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
60
/
100
This brand offers products that are on the pricey side.
DTCetc Score
57
/
100
This brand offers products that are on the pricey side.
Target Audience
Affordable healthcare seekers
Stereotype
Cost-conscious
Pricing Rating
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Sustainability Score
50
/
100
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Quality Score
60
/
100
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DTCetc Score
57
/
100
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