Finisterre

Finisterre is a British brand founded in 2003 by a group of hardy surfers who wanted to create functional and sustainable products for those who share their love of the sea. Based in St. Agnes, Finisterre designs innovative products with an emphasis on functionality, sustainability, and understated style. Their products range from waterproof and windproof fleeces to durable outerwear, each designed to withstand the harsh elements of the ocean. Finisterre takes a pioneering approach to making better and more sustainable products, constantly seeking alternatives to what has gone before. The brand is committed to making informed decisions about their impact on the environment and is always striving to push boundaries to make the best product possible.

Finisterre's customer base consists of ocean lovers and adventure-seekers who desire functional, stylish, and sustainable attire designed to brave the elements. These environmentally-conscious shoppers appreciate the brand's pioneering approach to sustainability and commitment to reducing their ecological footprint. From hardy surfers to outdoor enthusiasts, Finisterre is the go-to brand for those seeking high-quality, sustainable clothing that enables them to connect with nature without compromising style or functionality.

• Excellent customer service, with quick and responsive communication.
• High-quality, sustainable products that are beautifully made.
• Flexible return and exchange policies, with options for repair, replacement, or refund.
• Intuitive website that makes ordering easy.
• Fast and eco-friendly delivery.

• Limited size range for swimming outfits and unresponsive customer service.
• Poor delivery and customer service experience, with mistakes and lack of communication.
• Long wait times and external factors blamed for delays.
• High return costs and incorrect information on the return portal.
• Inconsistent sizing and high prices for low quality clothing.

Finisterre offers standard and express shipping options for both domestic and international orders. Standard shipping within the UK costs £3.95 for orders under £100 and is free for orders over £100. Express shipping is available for £10 or free for orders over £300. International shipping rates vary by country, with prices ranging from €5 to $30 for standard and express shipping options. Free shipping is available for international orders over certain purchase amounts. Please note that some countries may charge additional duty and tax fees, which are not included in the shipping rates. Finisterre also offers free outbound and return postage for repairs purchased through their website.

Finisterre offers a 28-day return policy for items that are in an unworn condition with tags intact. Proof of purchase is required for processing a refund. Items returned in a non-sellable condition will not be accepted. The goods must be returned folded and in their original packaging. Customers within the UK can use the free returns service by visiting the Finisterre returns portal and following the on-page instructions. International customers can also use the portal but may incur a small fee. Any customs duties, local sales taxes, and handling charges are non-refundable. If an item was received as a gift, it can be returned for a credit note.