FIGS

FIGS is a United States-based modern apparel retailer that sells men's and women's Clothing. FIGS transforms the healthcare experience by creating comfortable, unconventional, and functional medical apparel . FIGS believes that what you wear affects how you perform, so they design with care to assure their costumers look and feel good so they can perform their best.

Category
Apparel
Specialty
Socials
64
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
Female Founder
Great Quality

DTCetc’s Take

About FIGS

FIGS is a direct-to-consumer healthcare apparel and lifestyle brand founded in 2013 by Heather Hasson and Trina Spear. The brand offers an unmatched combination of comfort, durability, function, and style in their technically advanced apparel and products for healthcare professionals. FIGS believes that what you wear affects how you feel and perform, which is why every design solves real problems faced by healthcare professionals. Their proprietary fabric technology, Technical Comfort™, is made from the best combination of materials and is core-spun for maximum durability to withstand the demands of a healthcare professional's work without sacrificing comfort. FIGS redefines what scrubs are, giving rise to their tagline: why wear scrubs when you can #wearFIGS?

Who Shops At FIGS

Healthcare professionals and students seeking high-quality, comfortable, and stylish scrubs will be attracted to FIGS. These customers value technically advanced apparel that solves real problems and enhances their performance during long work hours.

What customers love about FIGS

Here's what shoppers have to say:
  • FIGS provides high quality scrubs at a reasonable price.
  • Excellent customer service.
  • They make cancelling and refunds easy.
  • FIGS scrubs are comfortable.
  • The modern fits and fabric are especially appreciated.
Cons
  • The material of the clothing is not as comfortable as expected
  • Communication with customer service can be difficult
  • Sizing may not be consistent across all items
  • The price point may not be worth it for some customers

FIGS's Shipping Policy

FIGS offers shipping to all 50 U.S. states, Puerto Rico, Virgin Islands, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, Guam, U.S. PO Boxes, APO/FPO/DPO addresses, Australia, Belgium, Canada, France, Germany, Ireland, Israel, Italy, Netherlands, New Zealand, Spain, the United Arab Emirates, and the United Kingdom. The shipping methods offered during checkout will differ based on the shipping address. Standard shipping to Canada, Belgium, Ireland, Italy, France, Germany, Netherlands, Spain and the United Kingdom typically arrives in 5-10 business days, while standard shipping to Australia typically arrives in 10-18 business days. Expedited shipping is available for an additional cost and delivery times vary by country. Orders with embroidered items will take up to 4-5 additional weeks to ship.

FIGS's Return Policy

FIGS accepts returns on eligible items within 30 days of purchase. The items must be in new, unworn condition with tags attached, in the state they were received. Worn or damaged merchandise will not be accepted. Before They Go items, custom-made products, final sale merchandise, and products specified as non-returnable in its description cannot be returned. Embroidered items are also final sale and cannot be returned for a refund or exchange. To return an item, customers must go to the returns page on the FIGS website, select the items they want to return or exchange, and fill out the necessary details. US returns and exchanges are easy, fast, and free. Customers must ship the items back using the resealable shipping bag and the system-generated prepaid label received when completing the return form. International returns are also free, and customers must follow instructions listed after their return shipping label is created.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
$
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70
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
75
/
100
This brand offers products that are on the pricey side.
DTCetc Score
64
/
100
This brand offers products that are on the pricey side.
Target Audience

Healthcare professionals

Stereotype

Healthcare professional

Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
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$
$
$
$
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$
70
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Sustainability Score
50
/
100
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Quality Score
75
/
100
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DTCetc Score
64
/
100
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FIGS on Socials

View this profile on Instagram

FIGS (@FIGS) • Instagram photos and videos

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